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About the role
Key responsibilities & impact- Supports the execution of core people programs and processes across the employee lifecycle.
- Responsible for day-to-day administration of benefits, onboarding, offboarding, leave management, compliance, and employee inquiries.
- Building depth across HR functional areas, developing judgment on routine to moderately complex situations.
- Growing into a trusted resource for employees and managers.
Requirements
What you’ll need- 2–3 years of HR experience in a generalist or HR operations/coordinator role.
- Foundational knowledge of employment law and HR compliance requirements; ability to apply policy correctly and recognize when to escalate.
- Hands-on experience with benefits administration, leave coordination, and employee onboarding/offboarding processes.
- Strong attention to detail and organizational skills; able to manage multiple administrative tasks accurately and on time.
- Clear written and verbal communication skills; professional and approachable with employees at all levels.
- Proficiency with HRIS platforms and Google Suite; comfort with data entry, reporting, and basic analysis.
- Bachelor's degree in HR, Business Administration, or related field; or equivalent experience.
- PHR, SHRM-CP, or aPHR certification (preferred).
- Experience supporting employees in a multi-state and global environment (preferred).
Benefits
Comp & perks- Administer health, dental, vision, life, disability, FSA/HSA, and retirement programs; support open enrollment logistics including employee communications, system updates, and carrier coordination.
- Serve as a first point of contact for employee benefits and leave inquiries; provide guidance on eligibility and process, and escalate complex leave situations (FMLA, ADA accommodations, multi-jurisdiction matters) to HR leadership.
- Maintain accurate benefits records across HRIS and carrier systems; flag discrepancies and support audits and compliance filings.
- Coordinate day-one logistics for new hires — systems access, equipment, workspace setup, and hiring manager readiness — and facilitate new hire orientation covering HR policies, benefits enrollment, and key resources.
- Process offboarding for all separation types, including exit interview scheduling, final pay coordination, systems deactivation, and COBRA notifications.
- Maintain onboarding and offboarding checklists; identify process gaps and surface recommendations to improve consistency and the employee experience.
- Support the administration of performance review cycles, including system preparation, employee and manager communications, and completion tracking.
- Assist managers with navigating the performance management process; direct more complex coaching or corrective action situations to the VP of People.
- Help maintain performance documentation templates and resources; flag process inconsistencies to HR leadership.
- Serve as the first point of contact for routine employee inquiries about HR policies, handbook questions, and workplace concerns; provide accurate guidance and escalate as appropriate.
- Support documentation of employee relations matters under the direction of the VP of People; assist with scheduling, note-taking, and file maintenance for ER cases.
- Assist with handbook and policy updates; clearly communicate policy changes to employees on schedule.
- Administer I-9 verification processes, including timely completion, re-verification, and audit readiness.
- Maintain personnel files and HR records in compliance with applicable federal, state, and local retention requirements.
- Support internal and external HR audits; prepare documentation, identify gaps, and help implement corrective actions under HR leadership guidance.
- Maintain data accuracy in the HRIS; conduct regular audits and proactively correct records.
- Pull standard HR reports on headcount, turnover, and other people metrics; support preparation of materials for leadership reviews.
- Assist in identifying data trends and contributing to HR dashboards and reporting templates.
- Support HR team initiatives, including system implementations, policy rollouts, and program administration; own assigned workstreams and meet deadlines reliably.
- Assist with manager and employee communications, training logistics, and program materials across the HR function.
- Bring a continuous improvement mindset to day-to-day work; proactively flag inefficiencies and suggest process improvements to the HR team.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR experiencebenefits administrationleave coordinationemployee onboardingemployee offboardingemployment law knowledgeHR compliancedata entryreportingbasic analysis
Soft Skills
attention to detailorganizational skillsclear communicationverbal communicationwritten communicationapproachabilityjudgmenttrustworthinessmulti-taskingprofessionalism
Certifications
PHRSHRM-CPaPHR
