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About the role
Key responsibilities & impact- Serve as the technical co-pilot to LILT Account Executives and Account Managers, managing the customer's technical experience from scoping (pre-sales) to deployment (post-sales / success)
- Build and present reference architectures, how-tos, and demo applications for customers
- Be a subject-matter expert in translation and localization process optimization and best practices
- Understand and align the customer's technology stack to optimize localization processes
- Work cross-functionally with Engineering, Product, and Account Management teams to ensure smooth prospect-to-customer transitions and long-term customer success
- Play an active role in the development and maintenance of customer integrations
- Provide an escalated level of support for critical customer operational issues
- Develop and iterate on internal processes to ensure consistency across our solutions engagements
- Track existing technology solutions and follow the latest trends and developments relevant to multilingual content management and translation, specifically the application of AI
Requirements
What you’ll need- At least 4+ years of experience in a technical pre/post-sales role at a language services, language technology, or content management company
- Experience working with a complex services-oriented solution
- Proven ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Subject matter expertise in localization solutions, technologies, and processes
- Technical background in computational linguistics or related field with experience in AI, LLM, NLP, or computer-assisted translation (CAT) solutions
- A passion for technical and solution-based problem-solving
- Analytical approach to intelligence gathering and project planning
- Outstanding verbal and written communication skills; ability to interact easily with end users and C-level executives
- Keen attention to detail and adherence to deadlines
- Strong desire to learn in a rapidly growing and dynamic pre-IPO growth environment
- Self-motivated and inspired by a results-driven environment
- Confidence communicating technical ideas to various audiences, primarily through presentations, white-boarding, and platform demonstrations
- Comfort with a bit of chaos, startup experience is an advantage
- Ability to work independently and self-sufficiently while being part of a team and pursuing team goals
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
computational linguisticsAILLMNLPcomputer-assisted translation (CAT)localization solutionsservices-oriented solutionstechnical problem-solvingproject planningmultilingual content management
Soft Skills
communicationpresentationinfluenceanalytical thinkingattention to detailself-motivationresults-driventeam collaborationadaptabilitycustomer support