Lilt

Localization Program Manager

Lilt

full-time

Posted on:

Origin:  • 🇺🇸 United States • District of Columbia, Massachusetts

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Job Level

Mid-LevelSenior

Tech Stack

AEM

About the role

  • Provides successful Program Management for a portfolio of complex Enterprise accounts, reporting to Senior Director, Production
  • Implements and maintains service delivery strategies to meet SLAs and desired business outcomes
  • Drives cross-functional and multi-stakeholder initiatives both internally and externally
  • Produces competitive and well reasoned quotations, with necessary caveats and assumptions
  • Drives implementation, testing and iteration of complex technical production workflows with Solutions and Product
  • Monitors and controls production team performance against KPIs and directs tasks to meet KPIs and customer SLAs
  • Regularly reports internally and externally on production metrics, performance against objectives, explaining trends and addressing shortfalls with action plans
  • Communicates with client contacts, local colleagues, freelancers and internal project team members
  • Manages production escalations, drives RCA and CAPA to completion
  • Conducts post-mortems on key account initiatives and plans follow-up actions
  • Implements process and workflows, escalating customization requirements
  • Maintains up to date plans and documentation for accounts
  • Monitors and enforces adherence to correct production procedures
  • Leads the account portfolio team and identifies opportunities for training and development
  • Collaborates with Revenue and Customer Success to ensure coverage and implementation of customer requirements

Requirements

  • 3+ years’ related experience managing Enterprise-level localization programs for large Technology companies
  • Experience in Risk Management, RCA and CAPA procedures as they apply to Enterprise programs
  • Excellent client-facing and internal communication skills
  • Solid organizational skills including meticulous attention to detail and multitasking skills
  • Analytical and organized problem solving abilities
  • Able to meet deadlines and work under pressure
  • WIllingess to work PST hours
  • Authorization to work in the US is a precondition of employment.