Localization Program Manager
Lilt
full-time
Posted on:
Location: District of Columbia, Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AEM
About the role
- Provides successful Program Management for a portfolio of complex Enterprise accounts, reporting to Senior Director, Production
- Implements and maintains service delivery strategies to meet SLAs and desired business outcomes
- Drives cross-functional and multi-stakeholder initiatives both internally and externally
- Produces competitive and well reasoned quotations, with necessary caveats and assumptions
- Drives implementation, testing and iteration of complex technical production workflows with Solutions and Product
- Monitors and controls production team performance against KPIs and directs tasks to meet KPIs and customer SLAs
- Regularly reports internally and externally on production metrics, performance against objectives, explaining trends and addressing shortfalls with action plans
- Communicates with client contacts, local colleagues, freelancers and internal project team members
- Manages production escalations, drives RCA and CAPA to completion
- Conducts post-mortems on key account initiatives and plans follow-up actions
- Implements process and workflows, escalating customization requirements
- Maintains up to date plans and documentation for accounts
- Monitors and enforces adherence to correct production procedures
- Leads the account portfolio team and identifies opportunities for training and development
- Collaborates with Revenue and Customer Success to ensure coverage and implementation of customer requirements
Requirements
- 3+ years’ related experience managing Enterprise-level localization programs for large Technology companies
- Experience in Risk Management, RCA and CAPA procedures as they apply to Enterprise programs
- Excellent client-facing and internal communication skills
- Solid organizational skills including meticulous attention to detail and multitasking skills
- Analytical and organized problem solving abilities
- Able to meet deadlines and work under pressure
- WIllingess to work PST hours
- Authorization to work in the US is a precondition of employment.