LILT AI

Project Manager

LILT AI

contract

Posted on:

Location Type: Remote

Location: Argentina

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About the role

  • Manage the end to end project management workflow.
  • Able to complete project management tasks autonomously.
  • Able to take responsibility for end to end project deliverables in accordance with SLAs.
  • Ensure all projects are delivered on time as per customer SLA.
  • Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines.
  • Effectively balances and manages priorities across a variety of task types and customers.
  • Responsiveness to internal and external comms within pre-defined SLAs.
  • Responds quickly and efficiently to internal and external stakeholders.
  • Responsible for maintaining resources, core teams and pipeline to support project management work.
  • Identifies resource requirements for production work.
  • Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed.
  • Manage linguist communication for all projects.
  • Able to define and delegate admin work to PCs Interns.
  • Train supporting resources on key production processes and methodology.
  • Responsible for CM, Quality and OTD KPIs.
  • Manage quality at project level - including Review, Verification, QA, LQE.
  • Manage quality complaints and feedback received from stakeholders.
  • Risk analysis to identify risks, potential issues, plan to and mitigate them.
  • Completes ongoing risk assessment and mitigation for all production areas.
  • Escalates issues or problems to manager in an effective manner, along with proposed solutions.
  • Raise Customer Support tickets for 100% of production blockers (Jira).
  • Process and approves invoicing and payments.
  • Provides insight to Strategist into revenue forecasts based on production volume.
  • Demonstrates a deep understanding of all production workflows and processes related to their accounts.
  • Asks pertinent questions to ensure full comprehension of the task in hand; Strictly follows Production SOPs and best practices.
  • Consistently follow correct protocols for tasks and accounts.
  • Monitor and enforce adherence to correct production procedures.
  • Develop and maintain process documentation related to their task load and the tasks delegated to other resources.
  • Utilize systems and tools released by Production Enablement.
  • Ensure all system admin, including data entry, is accurate.
  • Perform file analysis and engages with Solutions team for support on file types.
  • Creates and monitors linguistic assets (TM, Style Guides, reference material).

Requirements

  • A Bachelor’s degree, or equivalent; Master’s degree preferred
  • 2+ years of professional experience in a field similar or related to Localization Project Management
  • Excellent client-facing and internal communication skills
  • Solid organizational skills including meticulous attention to detail and multitasking skills
  • Able to meet deadlines and work under pressure
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementrisk analysisquality assuranceresource managementdata entryfile analysislinguistic asset creationproduction workflowsSLA managementvendor sourcing
Soft Skills
communication skillsorganizational skillsattention to detailmultitaskingresponsivenessproblem-solvingdelegationtrainingtime managementstakeholder management
Certifications
Bachelor's degreeMaster's degree