Senior Salesforce Technical Architect

Lilly Pulitzer

Senior Salesforce architect advancing Lilly Pulitzer’s authentic American resort-wear retail ecosystem. Owning Marketing Cloud, Service, Loyalty, integrations, and production support.

Posted 8/20/2026full-timeKing of Prussia • Pennsylvania • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Salesforce Marketing Cloud and Salesforce Core, with a strong focus on technical architecture, integration, and data management. Proven ability to lead technical teams, troubleshoot complex issues, and implement scalable solutions across enterprise systems.

Highest-signal resume keywords

Salesforce Marketing Cloud EngagementSalesforce Core CRMMuleSoft IntegrationJourney BuilderApex Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ArchitectureData FlowsSQLREST APIsSOAP APIsAutomation StudioContact BuilderIntegration DesignTechnical DocumentationProduction Support

Soft Skills

Communication SkillsLeadershipProblem-SolvingMentoringCollaboration

Tools & Technologies

SalesforceMuleSoftAgentforceData CloudMiddleware

Certifications & Qualifications

Salesforce Application ArchitectSalesforce System ArchitectSalesforce Platform Integration ArchitectSalesforce Service Cloud ConsultantSalesforce Marketing Cloud Engagement Consultant

Industry Keywords

Customer EngagementLoyalty ManagementEcommerceRetailConsumer Products

Tech Stack

Tools & technologies

CloudSOAPSQL

About the role

Key responsibilities & impact

Own end-to-end technical architecture across Salesforce Marketing Cloud Engagement and Salesforce Core
Define customer, order, service, loyalty, consent, and marketing data flows across Salesforce, MuleSoft, commerce, point-of-sale, Snowflake, and other enterprise systems
Maintain architecture diagrams, system and data flows, integration inventories, technical standards, support procedures, and solution documentation
Identify technical debt, platform risks, security concerns, and opportunities to improve scalability, resilience, and supportability
Provide hands-on technical leadership for Marketing Cloud, including Journey Builder, Automation Studio, Contact Builder, Email Studio, Mobile Studio, SMS, data extensions, SQL, segmentation, and communications
Design and support Marketing Cloud Connect, APIs, SFTP and file transfers, imports and exports, and subscriber-key strategies
Guide consent, subscription, preference-management, retention, archival, and contact-count practices
Provide architecture and hands-on support for Salesforce Core CRM, Service Cloud, case management, Omni-Channel, messaging, chat, SMS, Knowledge, Flow, Apex, Lightning components, APIs, and Agentforce
Provide technical leadership for Loyalty Management programs, memberships, tiers, currencies, points, rewards, promotions, vouchers, coupons, offers, and transaction journals
Support Agentforce, Agentforce Voice, Salesforce Voice, telephony integrations, contact-center routing, voice transcription, call records, agent assistance, knowledge recommendations, and AI-supported interactions
Own and support Salesforce integrations using MuleSoft, REST and SOAP APIs, platform events, scheduled and batch jobs, SFTP, and middleware
Lead technical response to production integration failures; review logs, errors, automations, API activity, and data-processing results
Define monitoring, alerting, error-handling, and recovery standards and coordinate issue resolution with internal teams and outside partners
Participate in production-support and escalation rotation, break-fix work, release reviews, security and API updates, and platform improvements
Configure and prototype solutions; build or modify Flows, automations, data mappings, SQL queries, and integrations
Review Apex, Lightning components, Marketing Cloud scripts, APIs, vendor code, and configurations
Create proofs of concept and support testing, release planning, deployment, and post-production validation
Serve as in-house Salesforce subject matter expert; guide and mentor administrators, developers, analysts, product owners, and technology partners
Establish development, configuration, integration, security, and documentation standards and conduct architecture, design, and code reviews
Build internal knowledge to reduce dependence on outside consulting partners

Requirements

What you’ll need

A four-year college degree is required, preferably in Computer Science, Information Systems, Software Engineering, or a related field
Eight or more years of Salesforce platform experience, including at least two years as a Salesforce Architect, Technical Lead, or equivalent senior technical role
Hands-on experience with Salesforce Marketing Cloud Engagement and Salesforce Core, including strong Service Cloud and customer-service process experience
Experience designing, building, and supporting enterprise Salesforce integrations, including MuleSoft or a comparable enterprise integration platform
Hands-on experience with Journey Builder, Automation Studio, Contact Builder, Data Extensions, SQL, Marketing Cloud APIs, and marketing data and automation troubleshooting
Experience with Salesforce data models, Flow, Apex, APIs, security, permissioning, sharing, and platform configuration
Demonstrated ability to troubleshoot production issues across multiple Salesforce products and external systems
Strong understanding of REST and SOAP APIs, event-driven integrations, batch processing, middleware, and file-based integrations
Experience with source control, release management, testing, deployment, and post-production validation practices for Salesforce
Ability to balance long-term architectural direction with immediate production-support and break-fix needs
Ability to learn complex existing environments, work through incomplete documentation, and independently determine configurations, integrations, and data flows
Strong written and verbal communication skills and ability to work with business partners, developers, administrators, vendors, and technology leadership
Preferred experience with multiple Salesforce implementation partners or system integrators; retail, consumer products, ecommerce, or loyalty-driven businesses; Agentforce, Salesforce Voice, Data Cloud/Data 360, Loyalty Management, customer engagement channels, and mentoring
Preferred Salesforce certifications, including Application Architect, System Architect, Platform Integration Architect, Service Cloud Consultant, Marketing Cloud Engagement Consultant or Developer; Technical Architect credential is valuable but not required

Benefits

Comp & perks

Standard company benefits
Remote-based work arrangement
Flexible, additional working hours during peak periods
Travel to the home office as determined by the supervisor