Lightyear

Founding Customer Success Manager

Lightyear

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $120,000 - $145,000 per year

About the role

  • Own senior relationships with IT leaders, procurement teams, and other key customer stakeholders, serving as a strategic partner rather than a reactive support resource
  • Lead onboarding, training, and enablement to ensure customers achieve early value and sustained adoption of the Lightyear platform
  • Measure, analyze, and communicate customer impact using product analytics and financial metrics, including ROI analyses, executive-ready reporting, and customer case studies
  • Develop and lead quarterly business reviews that synthesize customer goals, usage data, and financial impact into clear executive narratives
  • Own customer renewals and directly influence GDR and NDR by proactively identifying risk and leading expansion opportunities in partnership with Sales
  • Advocate for customers internally by translating qualitative feedback and quantitative insights into clear recommendations that influence product and operational decisions

Requirements

  • 2+ years of experience in Customer Success, Account Management, or a customer-facing post-sales role at a B2B SaaS or technology-enabled company
  • Experience owning renewals, expansions, or a book of business for mid-market or enterprise customers
  • Proven ability to operate with high velocity, balancing hands-on execution with strategic thinking in a fast-paced environment
  • Strong communication, presentation, and relationship-building skills, with comfort engaging senior customer stakeholders
  • Comfort operating in ambiguous environments with limited precedent, and a bias toward ownership and continuous improvement
Benefits
  • equity compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product analyticsfinancial metricsROI analysisexecutive reportingcustomer case studiesbusiness reviewscustomer renewalsexpansion opportunitiesB2B SaaSaccount management
Soft Skills
strategic thinkingcommunication skillspresentation skillsrelationship-buildingownershipcontinuous improvementoperating in ambiguitycustomer advocacyanalytical skillsinfluencing skills