Lightspeed (Formerly SEOshop)

Collections Specialist

Lightspeed (Formerly SEOshop)

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Make 50+ outbound collection calls daily, maintaining a professional approach and building strong customer relationships
  • Keep detailed and accurate records of customer interactions to support ongoing collection efforts
  • Ensure timely collection of payments in line with due dates
  • Identify reasons for account delinquency, collaborating with management and Sales Representatives to address issues
  • Work with collection agencies to resolve overdue accounts through regular communication
  • Deliver excellent customer service by promptly addressing inquiries and resolving payment-related concerns
  • Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role.

Requirements

  • Proven customer service experience
  • Previous experience in an administrative or similar role
  • Basic understanding of finance or entry-level finance knowledge
  • Proficiency in Microsoft Excel, including skills with pivot tables, VLOOKUP, and data analysis
Benefits
  • Market-leading salary package
  • Permanent work from home setup
  • Coworking space available, if needed
  • We follow the PH holidays!
  • Benefits you can enjoy from day one:
  • HMO for you and your 2 dependents (Maxicare)
  • 15 Vacation leaves
  • 10 Sick leaves
  • Government Mandated Benefits
  • Food Allowance of 1000PHP per month
  • Work from Home Allowance of 1000PHP per month
  • Health and wellness benefit of 7500PHP per year
  • Free LinkedIn Learning License
  • Free access to Mental Health support and coaching services
  • Opportunity to grow your career in a company that values internal mobility
  • Exciting online and in-person events hosted regularly by our Manila Culture Club

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceadministrative skillsfinance knowledgedata analysisMicrosoft Excelpivot tablesVLOOKUP
Soft skills
communicationrelationship buildingproblem solvingteam collaborationorganizational skills