Lightspark

Program Manager

• Build and lead the Financial Crimes Operations function — design the operating model, workflows, policies, and procedures for AML and fraud investigations from scratch, with an eye toward scalability
• Develop and own the investigations program — establish case management processes, escalation frameworks, and quality standards for investigations into money laundering, fraud, terrorist financing, elder abuse, and other illicit activity
• Drive strategic improvements to transaction monitoring — move beyond reactive rule-tuning to proactively identify gaps, propose new typologies specific to crypto and cross-border payment flows, and work cross-functionally with product and engineering to improve detection capabilities
• Ensure regulatory excellence — oversee the timely and thorough filing of Suspicious Activity Reports with FinCEN, and maintain accountability for the program's overall compliance posture across domestic and international jurisdictions
• Build a forward-looking vendor and tooling strategy — evaluate, select, and manage third-party fraud and AML vendors and actively explore how emerging AI and machine learning tools can augment detection, investigation, and reporting workflows; you're not just procuring software, you're designing a tech-forward financial crimes stack
• Operate efficiently at scale — find creative ways to punch above your weight with a lean team, using automation, AI-assisted triage, and smart process design to maximize coverage without sacrificing quality
• Hire and mentor investigators — as the function grows, recruit, onboard, and develop junior investigators and analysts, building a high-performing team
• Serve as a key cross-functional partner — work closely with Legal, Product, Engineering, and Customer Operations to embed financial crimes risk considerations into product decisions and operational processes

Financial Crimes Operations Program Manager