Lightly

Freelance Customer Support Expert

Lightly

part-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Create tasks that replicate E2E audit workflows
  • Create / acquire any necessary data required for the workflow
  • Create tasks + decision points within the workflow
  • Provide the solution to each decision point, accompanied by a justification for that solution

Requirements

  • Have at least 2-3 years of recent experience working at a top enterprise with established processes
  • Are fluent in English (requirement)
  • Have strong analytical and quantitative skills
  • Communicate clearly and precisely
  • Proficient in Customer Support software and tools
  • Professional experience with AI Tools
Benefits
  • A front-row seat to how a YC-backed deep tech company is built
  • Direct exposure to the inner workings of startup leadership
  • Flexible working hours and the ability to shape your role over time
  • Competitive compensation tailored to experience and scope of work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
E2E audit workflowsanalytical skillsquantitative skills
Soft Skills
clear communicationprecise communication