LighthouseAI

Customer Success Director

LighthouseAI

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $120,000 per year

Job Level

Lead

About the role

  • Develop and nurture strong client partnerships, acting as the primary point of contact and trusted advisor to ensure alignment with client goals, compliance requirements, and long-term success.
  • Proactively present product and services value during quarterly business reviews (QBRs).
  • Identify and drive upsell and cross-sell opportunities in collaboration with the Sales team to maximize customer lifetime value.
  • Discover dissatisfaction through usage metrics, surveys, and recurring satisfaction meetings with clients and delivery teams.
  • Quarterback the resolution of dissatisfaction in a timely manner.
  • Host renewal meetings to confirm customers will renew.
  • Continuously refine customer success processes and reporting to improve efficiency, scalability, and outcomes.
  • Partner with Marketing to support initiatives such as case studies, client communications, and events that strengthen client engagement and showcase success stories.

Requirements

  • 7+ years of demonstrated success in customer success and/or account management within a B2B environment (pharmaceutical, compliance, or SaaS experience preferred).
  • Proven ability to establish trust, build rapport, and influence senior-level stakeholders.
  • Strong verbal, written, and presentation skills with the ability to communicate complex ideas clearly.
  • Analytical mindset with the ability to translate data and feedback into strategies for continuous improvement.
  • High degree of initiative, adaptability, and attention to detail.
  • Microsoft Office suite competency including Excel, Word, and PowerPoint.
  • Strong time management skills to complete projects by deadlines.
  • Self-motivated individual who takes ownership of their projects.
Benefits
  • Health, Dental, Vision Insurance
  • STD, LTD, Life Insurance
  • 401(k)
  • PTO and Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementdata analysisupsellingcross-sellingprocess improvementreporting
Soft Skills
relationship buildinginfluencingcommunicationanalytical thinkinginitiativeadaptabilityattention to detailtime managementself-motivation