LighthouseAI

Project Manager

• Perform client services and support the State Compliance department on day-to-day duties:
• Review questionnaire and business model assessment with client;
• Consolidate & compile applications;
• Review applications for accuracy and completion;
• Review outgoing and incoming physical mail (electronically if working remote);
• Manage client communication and ensure their needs are met;
• Assist Application Specialist in resolving deficiencies highlighted by the Board on behalf of clients;
• Update internal database to reflect application progression;
• Administrative work (basic Microsoft Word skills required);
• Special projects may be assigned on an as-needed basis.

Pharmaceutical State Licensing Project Manager

Account Executive

• Drive the growth of our business by selling state licensing software and services
• Manage the entire sales process from prospecting to closing
• Consistently meet or exceed sales targets
• Identify and qualify new leads through various channels
• Conduct discovery meetings to gather customer information
• Present, demonstrate, and articulate product value to clients
• Document progress in CRM system using MEDDICC qualification criteria
• Stay up-to-date with industry trends and collaborate with marketing and product teams

Senior Account Executive

Full-stack Engineer

• Design, develop, and maintain scalable backend services using Python (e.g., FastAPI, Django, or Flask) and Node.js frameworks (Next.js, Nest.js).
• Build responsive, modular, and maintainable front-end applications using React.
• Architect, implement, and optimize RESTful APIs for client–server communication.
• Work with Relational and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB) and design efficient data models.
• Thoroughly test and validate all code before handing off to QA to ensure stability and minimize defects.
• Leverage AI development tools (such as GitHub Copilot, ChatGPT, Claude or similar) to improve productivity and code quality.
• Write clean, testable, and reusable code with proper documentation.
• Collaborate with cross-functional teams to define requirements and deliver features from concept to production.
• Ensure application security, performance, and scalability.
• Participate in code reviews, provide feedback, and mentor junior developers when needed.

Senior Full Stack Developer

Customer Success Manager

• Develop and nurture strong client partnerships, acting as the primary point of contact and trusted advisor to ensure alignment with client goals, compliance requirements, and long-term success.
• Proactively present product and services value during quarterly business reviews (QBRs).
• Identify and drive upsell and cross-sell opportunities in collaboration with the Sales team to maximize customer lifetime value.
• Discover dissatisfaction through usage metrics, surveys, and recurring satisfaction meetings with clients and delivery teams.
• Quarterback the resolution of dissatisfaction in a timely manner.
• Host renewal meetings to confirm customers will renew.
• Continuously refine customer success processes and reporting to improve efficiency, scalability, and outcomes.
• Partner with Marketing to support initiatives such as case studies, client communications, and events that strengthen client engagement and showcase success stories.

Customer Success Director

Operations

• Build and maintain reporting that ties cost, headcount, output, and revenue together
• Develop metrics around utilization, efficiency, throughput, and capacity
• Create dashboards and reporting used by leadership for planning and decision-making
• Own the selection, configuration, and optimization of tools used by Professional Services
• Reduce or eliminate manual reporting and spreadsheet-heavy workflows
• Improve data consistency and reliability across systems (e.g., CRM, collaboration tools)
• Design, document, and maintain scalable standard operating procedures
• Improve onboarding and handoff workflows to ensure teams start projects with complete information
• Partner with Finance to align operational metrics with cost and planning models
• Improve Sales-to-Services handoffs and cross-team communication

Senior Manager, Operations – Tooling

Research Analyst

• Research and review and interpretation of statutes, laws, legislation, rules, emergency orders, etc.
• Offering insight and ideas for improvements within the team and the software so that we as a team are always improving.
• Lead team communication with the various boards of pharmacy and other regulatory agencies governing the pharmaceutical supply chain.
• Stay organized while effectively prioritizing multiple projects at once.
• Strong time management skills to complete projects by deadlines.
• Self-motivated individual who takes ownership of their projects.
• Familiarity and comfortability in working with technology and software is a must.

Pharmaceutical State Licensing Project Manager

Senior Account Executive

Senior Full Stack Developer

Customer Success Director

Senior Manager, Operations – Tooling

Senior Legal Research Associate – Pharmaceutical