LighthouseAI

Customer Success Manager

• Establish and nurture strong relationships with assigned customers, serving as their primary point of contact
• Collaborate with cross-functional teams to develop and execute customer success strategies
• Gather customer feedback and insights as a 'Voice of the Customers'
• Proactively identify and share opportunities for upselling and expansion
• Create, revise, and maintain all SOPs for departmental reference

Customer Success Specialist

Marketing

• Manage and execute email marketing campaigns and content
• Create, schedule, and manage social media content
• Marketing lead research and lead qualifying
• Maintain and improve marketing database quality and hygiene
• Manage website updates and publish blog content
• Manage inbound lead requests to appropriate parties and data entry into CRM
• Collaborate on additional marketing and business development projects as needed

Marketing Associate

Full-stack Engineer

• Design, develop, and maintain scalable backend services using Python (e.g., FastAPI, Django, or Flask) and Node.js frameworks (Next.js, Nest.js)
• Build responsive, modular, and maintainable front-end applications using React
• Architect, implement, and optimize RESTful APIs for client–server communication
• Work with Relational and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB) and design efficient data models
• Thoroughly test and validate all code before handing off to QA to ensure stability and minimize defects
• Leverage AI development tools (such as GitHub Copilot, ChatGPT, Claude or similar) to improve productivity and code quality
• Write clean, testable, and reusable code with proper documentation
• Collaborate with cross-functional teams to define requirements and deliver features from concept to production
• Ensure application security, performance, and scalability
• Participate in code reviews, provide feedback, and mentor junior developers when needed

Senior Full Stack Developer

Operations

• Lead, coach, and develop a pod team consisting of 2-3 PMs and 2-3 Application Specialists.
• Serve as the primary escalation point for pod team members on complex licensing issues, client conflicts, and regulatory questions.
• Oversee the licensing portfolios of all clients assigned to the pod.
• Perform first-pass quality review on all licensing applications completed by the pod's Application Specialists.
• Monitor pod-level metrics including application turnaround times, deficiency rates, client satisfaction, and QA first-pass accuracy.
• Report pod performance to the Director of Professional Services on a regular cadence.

Customer Success Specialist

Marketing Associate

Marketing Associate

Senior Full Stack Developer

Licensing Operations Manager