LighthouseAI

Operations

• Build and maintain reporting that ties cost, headcount, output, and revenue together
• Develop metrics around utilization, efficiency, throughput, and capacity
• Create dashboards and reporting used by leadership for planning and decision-making
• Own the selection, configuration, and optimization of tools used by Professional Services
• Reduce or eliminate manual reporting and spreadsheet-heavy workflows
• Improve data consistency and reliability across systems (e.g., CRM, collaboration tools)
• Design, document, and maintain scalable standard operating procedures
• Improve onboarding and handoff workflows to ensure teams start projects with complete information
• Partner with Finance to align operational metrics with cost and planning models
• Improve Sales-to-Services handoffs and cross-team communication

Senior Manager, Operations – Tooling

Research Analyst

• Research and review and interpretation of statutes, laws, legislation, rules, emergency orders, etc.
• Offering insight and ideas for improvements within the team and the software so that we as a team are always improving.
• Lead team communication with the various boards of pharmacy and other regulatory agencies governing the pharmaceutical supply chain.
• Stay organized while effectively prioritizing multiple projects at once.
• Strong time management skills to complete projects by deadlines.
• Self-motivated individual who takes ownership of their projects.
• Familiarity and comfortability in working with technology and software is a must.

Senior Legal Research Associate – Pharmaceutical

SDET

• Establish and coordinate the overall automation test strategy based on test plans
• Lead the design, development, maintenance, and execution of automated test scripts and frameworks
• Manage, mentor, and guide junior QA automation engineers
• Drive the adoption of QA best practices and integrate automation into CI/CD pipelines
• Work closely with developers, product managers, and stakeholders to triage bugs and manage the defect lifecycle
• Act as an escalation point for complex technical issues

Senior QA Automation Engineer

Business Intelligence Developer

• Own end-to-end professional services reporting and analytics strategy
• Design, build, and maintain scalable dashboards and reporting solutions using Power BI and SQL-based data models
• Develop automated reporting pipelines that replace manual data processes
• Ensure data integrity, consistency, and reliability across systems
• Build and manage KPIs and metrics (i.e. cost per employee, cost per activity, Output vs. spend vs. revenue, Productivity and efficiency trends)
• Create normalized performance metrics (i.e. staffing models forecasting, budget planning, resource optimization)
• Partner with Finance to align operational metrics with financial performance and forecasting models
• Develop reporting frameworks and establish quality reporting and measurement standards
• Track progress against 2026 operational and financial targets
• Deliver insights that drive proactive operational improvements
• Build scalable data foundations to support long-term reporting needs
• Standardize processes for data collection, reporting, and documentation
• Create training and documentation to ensure consistent use of reporting tools and dashboards
• Establish accountability frameworks that drive operational efficiency
• Partner closely with Professional Services leadership, Finance, and Customer Success
• Deliver executive-ready reporting for leadership decision-making
• Translate data into actionable insights that drive operational planning and business outcomes

Senior Manager, Operations – Tooling

Senior Legal Research Associate – Pharmaceutical

Senior QA Automation Engineer

Senior Business Intelligence Analyst