Billing system and process improvements
Consults with billing teams and other billing stakeholders to identify, analyze, and prioritize system and process improvement opportunities
Based on opportunities, drives system and process improvements forward
Defines technical requirements and collaborates with developers on system development and automation projects
Drives process improvements using strategies including simplifying and documenting processes, creating shared checklists and other documentation, defining roles and responsibilities, and providing training
Drives billing system integration efforts by analyzing billing data, highlighting integration impacts, defining requirements, and collaborating with developers on system integration projects
Gathers input, assesses current capabilities, and defines technical requirements for client-facing reporting
Based on requirements, drives efforts to create / improve client-facing reporting functionality
Generates reports, or ensures that reports are generated by others, to meet client needs
Drives the creation of internal reporting functionality for billing and related metrics, including pricing and volume reports
Provides technical support for billing and related systems
Researches and analyzes system issues
Identifies and recommends solutions, including product customizations / enhancements / work-around and/or long-term system and process improvements
Provides system / data administrative services for billing and related systems
Maintains pricing and other data in our billing systems
Addresses timekeeping requests
Applies analytical and technical skills to similar system and process improvement projects at Lighthouse
Develops business cases for other projects
Collaborates with stakeholders within and outside of Finance to drive approved projects forward
Perform other related duties as assigned

Requirements

Bachelor's degree in a technical field such as Computer Science, Information Systems, Business Intelligence, Engineering, or Mathematics
2+ years of experience in business analysis, technical support, and/or system development roles
Effective communicator (written and oral), especially with business users, developers, and management
Ability to explain complex issues / design from both a technical and a business functional point of view
Drive and passion to continually improve business processes
Strong Microsoft Office skills (especially a high proficiency in Excel)
Technical eDiscovery experience in a law firm, corporation, or eDiscovery service provider a plus
Experience working with ServiceNow and/or QuickBase a plus
Track record of bringing critical thinking to technology and processes
Strong initiative to provide support across the company to achieve common goals
Exceptional attention to detail and strong organizational skills
Ability to be a team player and collaborate with teams across the company
Willingness to adapt to a rapidly changing environment and rapidly changing systems
Ability to work in a fast-paced environment and effectively manage competing priorities
Adherence to processes and procedures while focusing on future improvements

Benefits

medical
dental
vision
401k with company match
Life & AD&D
short and long-term disability
wellness plans
Flexible PTO program
paid volunteer days
voluntary insurance plans including accident, hospitalization, and critical illness plans
pet insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysistechnical supportsystem developmentdata analysisreport generationprocess improvementtechnical requirements definitionbilling system integrationeDiscovery

Soft Skills

effective communicationcritical thinkingattention to detailorganizational skillsteam collaborationadaptabilityinitiativeproblem-solvingprocess adherence