Business Development Manager, Instrument Services
Lighthouse Lab Services
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
SeniorLead
About the role
- Drive growth of our instrument service portfolio across CROs, pharmaceutical organizations, and large reference labs.
- Identify, pursue, and close new business opportunities.
- Develop and execute strategic sales plans to expand market share and build a sustainable pipeline.
- Leverage your existing network to generate leads, build trust, and convert prospects into long-term clients.
- Manage CRM activity using company SOPs.
- Build a strong referral network via cold outreach, B2B strategies, conferences, and relationship-driven business development.
- Cultivate strong relationships with current clients, partners, and internal teams through proactive communication.
- Deliver persuasive presentations, sales pitches, product updates, and data-driven reports.
- Attend team meetings and facilitate communication between customers and technical staff.
- Work with internal teams to create accurate Statements of Work.
- Negotiate service agreements and maintain a high standard of customer satisfaction.
- Travel to client sites and conferences as needed.
Requirements
- Bachelor’s degree in Sales, Business, Chemistry, Biochemistry, or related field (advanced degree a plus)
- 7+ years of proven success selling instrument service plans to CROs, pharma, or large reference labs
- Experience in clinical laboratory or toxicology markets is strongly preferred
- Familiarity with key laboratory instruments
- Strong communication, presentation, and negotiation skills
- Ability to manage a sales pipeline, understand complex service offerings, and maintain meticulous organization
- Customer-first mindset, problem-solving ability, and confidence handling multiple priorities
- Proficiency with MS Office Suite and CRM systems
- Positive, outgoing attitude and the ability to build lasting client relationships.
Benefits
- Day 1 Benefits: Medical, dental, and vision coverage
- 15 PTO days + 10 holidays
- 401(k) with up to 4% company match
- Company-paid life and disability insurance
- Paid Volunteer Time Off
- Partially paid medical and parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salesbusiness developmentstrategic sales planningnegotiationpipeline managementpresentation skillsdata analysiscustomer relationship managementservice agreementslaboratory instruments
Soft skills
communicationproblem-solvingorganizationrelationship buildingcustomer-first mindsetpersuasivenessconfidenceoutgoing attitudeproactive communicationteam collaboration
Certifications
Bachelor’s degreeadvanced degree (a plus)