Telesales Representative
Lighthouse Business & IT Solutions GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Zug • Switzerland
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Tech Stack
About the role
- Provide advice, engage and support our loyal customers by phone
- Execute outbound campaigns and follow-up activities
- Present promotions, special offers and new products in an engaging manner
- Actively cross-sell and proactively identify customer needs
- Receive and process incoming orders
- Provide friendly, solution-oriented customer support
- Maintain and update customer data in the ERP system
- Process webshop orders, credit notes and goodwill cases
- Log customer interactions and maintain master data
Requirements
- Completed commercial apprenticeship (KV), vocational training in sales, or equivalent qualification
- Experience in telesales or a call centre is an advantage
- Enjoy telephone-based customer contact and proactive selling
- Native German speaker with very good knowledge of French; Italian is a plus
- Proficient in MS Office and ERP systems
- Service-oriented, dependable and a team player
- Clear, personable communication skills, even under pressure
Benefits
- A warm, collegial and motivated team
- Interesting, varied responsibilities with room for initiative
- Option for partial remote work (hybrid)
- Modern infrastructure in an established Swiss company
- Opportunities for personal development and training
- Fair employment terms and attractive social benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telesalescustomer supportsalesorder processingcross-sellingdata maintenancewebshop order processing
Soft Skills
solution-orienteddependableteam playerclear communicationpersonable communicationproactive selling
Certifications
commercial apprenticeshipvocational training in sales