Bilingual Clinical Care Coordinator, CCC
Lighthouse Autism Center
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Serve as a critical bridge between the Intake Team and Clinical Operations.
- Ensure families experience a seamless and informed transition into Lighthouse services.
- Deliver an exceptional, compassionate experience while guiding families through the Intake process and into ABA therapy services.
- Manage inbound and outbound communications.
- Conduct capacity checks to identify enrollment opportunities.
- Review medical documents to assess clinical fit for services.
- Schedule learners for initial assessments.
- Ensure a seamless handoff to the Clinical team for the final stage of the enrollment journey.
- Maintain accurate documentation in CRM/EMR systems to support visibility, reporting, and compliance.
Requirements
- Bachelor’s degree in psychology, Social Work, Human Services, Healthcare Administration, or related field.
- 1–2 years of experience in intake, care coordination, case management, customer service, or another client-facing role in healthcare or social services.
- Strong clinical literacy and ability to understand diagnoses, developmental needs, and safety considerations (training provided).
- Excellent verbal and written communication skills with the ability to guide families through emotional or complex situations with empathy and clarity.
- High attention to detail, strong organizational skills, and comfort managing a high-volume workflow.
- Ability to work effectively in a remote environment with cross-functional partners and maintain professional under pressure.
- Proficiency with CRM/EMR systems, scheduling tools, and general technology platforms.
- Bilingual in Spanish required.
Benefits
- Fully Remote
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical literacycase managementcare coordinationintake processschedulingdocumentationenrollmentmedical document reviewdiagnosis understandingdevelopmental needs assessment
Soft Skills
communication skillsempathyorganizational skillsattention to detailcustomer serviceability to work under pressureremote work capabilitycross-functional collaborationguidance through complex situationshigh-volume workflow management