Admissions Counselor
Lightfully Behavioral Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $21 - $31 per hour
Job Level
About the role
- Provide timely, empathetic responses to inquiries from phone, live chat, web forms, and other channels in accordance with service-level targets.
- Build rapport, set clear expectations, and keep clients, families, and referral partners informed.
- Explain program options, levels of care, and next steps in plain language.
- Complete and update all required efforts in CRM (Salesforce) in real time.
- Schedule clients for clinical assessments (or obtain necessary records for an abbreviated assessment or records review, as appropriate)
- Align program availability and fit; support census management and admissions preparations.
- Partner with Clinical, Finance, and Outreach to resolve barriers to admissions.
- Maintain excellent CRM hygiene; log calls, emails, tasks, next steps, and decisions.
Requirements
- Bachelor’s degree or equivalent experience
- At least 1 year of patient-facing experience in healthcare, preferably in behavioral health or admissions, required.
- Must pass extensive background check.
- Experience working in CRM platforms or electronic health record systems, required; Salesforce experience preferred.
Benefits
- Competitive compensation
- Medical, dental, and vision insurance
- Paid time off
- Self-care days
- 401(k) plan
- Continuing education and professional development opportunities
- Employee assistance program (EAP)
- A supportive, mission-driven culture that values authenticity, connection, and integrity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRMSalesforceelectronic health record systems
Soft Skills
empathetic responsesbuilding rapportcommunicationsetting clear expectationsclient management
Certifications
Bachelor’s degree