Director of Clinical Operations – Virtual Adult Program
Lightfully Behavioral Health
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $96,000 - $145,000 per year
Job Level
Lead
About the role
- Upholds and maintains the vision, mission, and company values (i.e., Lightfully’s Shining Commitments).
- Leads site-level teams to achievement of goals in key areas of the business:
- Provides leadership and day-to-day management of the site’s clinical operations; leads team to achieve key clinical performance indicators.
- Partners with the Chief Clinical Officer (CCO) and VP of Clinical Training to implement quality initiatives and clinical trainings.
- Achieves optimal client lengths-of-stay metrics, including facilitation of client admissions and transitions within levels of care.
- Works with Compliance to ensure safety and compliance with all governing bodies and internal policies and procedures.
- Responsible for the client treatment experience at specific site.
- Oversees treatment team to ensure clinical excellence and the delivery of appropriate clinical interventions.
- Responsible for meeting monthly budget targets.
- Manages labor (adherence to labor model) and other variable expenses.
- Participates in monthly operating review for region, with executive leadership team.
- Oversees hiring, performance management, and job leveling for site-level positions.
- Ensures resolution of complaints, grievances, and disciplinary actions at the site-level.
- Optimizes employee engagement, retention, and turnover at the site-level.
- Works with VP of Clinical Training to ensure site-level teams onboarded and trained effectively.
- Accomplishes metrics related to ADC, inquiries, and admissions.
- Drives site-level census growth in partnership with Marketing, Outreach, and Admissions.
- Ensures implementation of programs, across region, to promote the Company’s culture, vision, and Shining Commitments.
- Performs other duties, as assigned.
Requirements
- Master's degree in psychology-related field.
- Full clinical licensure required from the state of California. Must meet minimum qualifications for BBS supervisor.
- 2 years experience managing others.
Benefits
- Competitive compensation
- Medical, dental, and vision insurance
- Paid time off
- Self-care days
- 401(k) plan
- Continuing education and professional development opportunities
- Employee assistance program (EAP)
- A supportive, mission-driven culture that values authenticity, connection, and integrity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clinical operations managementperformance managementbudget managementemployee engagement strategiesclinical interventionsquality initiatives implementationclient treatment experience oversightmetrics analysisstaff onboarding and trainingcensus growth strategies
Soft skills
leadershipteam managementcommunicationproblem-solvingconflict resolutionorganizational skillscollaborationemployee retentionadaptabilitystrategic planning
Certifications
Master's degree in psychology-related fieldfull clinical licensure in CaliforniaBBS supervisor qualifications