Lightfield

Customer Success Lead

Lightfield

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $180,000 - $230,000 per year

Job Level

Senior

About the role

  • Own the post-signup experience.
  • Drive expansion revenue.
  • Convert trial and free users to paying customers.
  • Save at-risk accounts worth saving.
  • Be the voice of the customer internally.
  • Build the playbook.

Requirements

  • You've done this at an early-stage company.
  • You're commercially oriented.
  • You're structured and proactive.
  • You're a clear, confident communicator.
  • You're passionate about startups and modern GTM.
Benefits
  • Competitive salary
  • Meaningful early equity
  • Health insurance (medical, dental, vision)
  • 3 weeks of PTO
  • 11 paid company holidays + we enjoy a winter holiday break
  • 3 months of paid family leave
  • Wednesdays work from home
  • Regular team dinners, events, offsites, and retreats
  • 401k plan
  • Other perks include: commuter and lunch stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
structuredproactiveclear communicatorconfident communicator