Senior Client Experience Manager

LightEdge Solutions

Senior Client Experience Manager at LightEdge advocating for clients and overseeing their experience. Collaborating with sales to maintain retention and identify growth opportunities.

Posted 5/8/2026full-timeDes Moines • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
The Sr. Client Experience Manager will serve as an advocate for LightEdge clients to oversee the strategy, planning, and execution of the overall client experience. Each (Sr. CEM) will work closely with the direct sales team and their client base to build strategic plans, maintain client retention rate, and identify growth opportunities. The Sr. CEM will need a thorough understanding of LightEdge processes and client services.
Ideal candidates will have excellent strategic thinking and foresight, preparation, interpersonal, technological, written, and verbal communication skills, a service-oriented attitude, and be ready to assist in any and all client needs. Each Sr. CEM will be responsible for maintaining and strengthening relationships with a large group of assigned client accounts and will focus on providing an overall great customer service experience. Our most successful team members are highly organized, individually driven, and an all-around team player.

Requirements

What you’ll need

2+ years experience ideally in a technical sales capacity
Bachelor’s Degree or equivalent experience
Willingness to travel occasionally based on customer and business need
Exceptional customer service experience
Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LightEdge Solutions Website LinkedIn All Job Openings 51 - 200 employees Founded 1998 ☁️ SaaS 🏢 Enterprise 🔐 Security 💰 $5M Private Equity Round on 2004-04 SaaS
Enterprise
Security LightEdge Solutions is a technology company specializing in highly secure cloud, colocation, connectivity, and managed services. With over 30 years of experience, LightEdge helps businesses optimize their IT infrastructure by offering advanced solutions like cloud storage, backup-as-a-service, and disaster recovery. The company is dedicated to providing secure and compliant platforms that protect data, support hybrid and multi-cloud journeys, and improve operational efficiencies for their clients. LightEdge's data centers and expert engineering support deliver 24/7 uptime and robust cybersecurity to ensure continuous business operations. Senior Client Experience Manager 🔥 1 hour ago 🏢🏡 Des Moines – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
The Sr. Client Experience Manager will serve as an advocate for LightEdge clients to oversee the strategy, planning, and execution of the overall client experience. Each (Sr. CEM) will work closely with the direct sales team and their client base to build strategic plans, maintain client retention rate, and identify growth opportunities. The Sr. CEM will need a thorough understanding of LightEdge processes and client services.
Ideal candidates will have excellent strategic thinking and foresight, preparation, interpersonal, technological, written, and verbal communication skills, a service-oriented attitude, and be ready to assist in any and all client needs. Each Sr. CEM will be responsible for maintaining and strengthening relationships with a large group of assigned client accounts and will focus on providing an overall great customer service experience. Our most successful team members are highly organized, individually driven, and an all-around team player. 🎯 Requirements
2+ years experience ideally in a technical sales capacity
Bachelor’s Degree or equivalent experience
Willingness to travel occasionally based on customer and business need
Exceptional customer service experience
Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

technical salesanalytical skillsproblem-solving skills

Soft Skills

strategic thinkinginterpersonal skillswritten communicationverbal communicationservice-oriented attitudeorganizational skillsteam player

Certifications

Bachelor’s Degree