Service Delivery Project Manager

LightEdge Solutions

Manage and coordinate service delivery projects within the public cloud ecosystem, focused on AWS and Azure. Collaborate with internal teams to ensure timely delivery and customer satisfaction.

Posted 5/4/2026full-timeDes Moines • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzurePMP

About the role

Key responsibilities & impact

Ensure all tasks are delivered on-time for all service delivery projects
Effectively manage and respond to changing scope and schedule
Management of resource availability and task assignments in coordination with customers, partners, and Lightedge Customers
Initial project discovery
Administrative tasks for new customer account setup
Collaborate with Sales Engineering to define scope and objectives
Develop project plans as needed on strategic accounts and initiatives
Project reporting and documentation through weekly status meetings
Coordination of multi-person teams across different organizational groups
Review of project plan and deliverables through internal coordination meetings
Lead client facing meetings
Resolution and / or escalation of issues in a timely manner
Ensure project documents are complete, current and stored appropriately
Communicate difficult and / or sensitive information with tact
Effective communication with clients to set and manage expectations
Actively develop and update processes and identify inefficiencies through continuous group and self-led improvement initiatives
Accurate and timely coordination with accounting to control billing and term start dates
Act on challenges and make business decisions on behalf of Lightedge Service Delivery
Minimum 40 hours per week required
Other duties as assigned

Requirements

What you’ll need

3-5 years of project management related experience
2-year technical degree or equivalent work experience
Industry certifications or training in any of the following areas of expertise or similar vocations:
PMP or CAPM
ITIL
Six Sigma
AWS Certification
Microsoft Azure Certification
Exceptional customer service
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal skills for work in a collaborative team environment
Capable of managing multiple projects simultaneously
Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly
Able to maintain professional demeanor under stress
Demonstrated willingness to learn and adapt to changes

Benefits

Comp & perks

Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementresource managementproject planningproject reportingprocess improvementtroubleshootingproblem-solvingmulti-taskingadministrative taskscustomer account setup

Soft Skills

effective communicationinterpersonal skillscollaborationtactcustomer serviceadaptabilitystress managementdecision makingteam leadershiptime management

Certifications

PMPCAPMITILAWS CertificationMicrosoft Azure Certification