Tier 2 Backup and Disaster Recovery Engineer

LightEdge Solutions

Tier 2 Backup & Disaster Recovery Engineer troubleshooting enterprise backup technologies for clients. Support Veeam, Commvault, and cloud-based backup solutions in a dynamic corporate environment.

Posted 4/20/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AWSAzure

About the role

Key responsibilities & impact

Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers
Troubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approach
Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms
Actively monitor system alerts and backup job statuses, responding quickly and effectively under pressure
Follow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffs
Document all technical steps, findings, and resolutions thoroughly in the internal ticketing system
Collaborate with internal teams to improve platform performance and overall customer experience
Contribute to the team knowledge base by identifying repeat issues and gaps in documentation

Requirements

What you’ll need

Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role
Proficiency with Veeam or Commvault backup systems
Working knowledge of AWS and/or Microsoft Azure backup services
Strong troubleshooting skills with the ability to manage multiple priorities in a structured, SLA-driven environment
Experience working within defined support workflows and documentation standards
Strong written and verbal communication skills with a customer-focused mindset
Ability to remain composed and effective in high-pressure situations

Benefits

Comp & perks

Dynamic corporate environment built on teamwork and personal responsibility.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingbackup job managementconfiguration managementdata protectionSLA adherencedocumentation standardsVeeamCommvaultAWS BackupAzure Backup

Soft Skills

communicationcustomer-focusedcomposure under pressurecollaborationdetail-orientedmethodical approachmulti-priority managementproblem-solvingteamworkknowledge sharing