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Tier 2 Backup and Disaster Recovery Engineer
LightEdge Solutions. Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers .
Tech Stack
Tools & technologiesAWSAzure
About the role
Key responsibilities & impact- Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers
- Troubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approach
- Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms
- Actively monitor system alerts and backup job statuses, responding quickly and effectively under pressure
- Follow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffs
- Document all technical steps, findings, and resolutions thoroughly in the internal ticketing system
- Collaborate with internal teams to improve platform performance and overall customer experience
- Contribute to the team knowledge base by identifying repeat issues and gaps in documentation
Requirements
What you’ll need- Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role
- Proficiency with Veeam or Commvault backup systems
- Working knowledge of AWS and/or Microsoft Azure backup services
- Strong troubleshooting skills with the ability to manage multiple priorities in a structured, SLA-driven environment
- Experience working within defined support workflows and documentation standards
- Strong written and verbal communication skills with a customer-focused mindset
- Ability to remain composed and effective in high-pressure situations
Benefits
Comp & perks- Dynamic corporate environment built on teamwork and personal responsibility.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingbackup job managementconfiguration managementdata protectionSLA adherencedocumentation standardsVeeamCommvaultAWS BackupAzure Backup
Soft Skills
communicationcustomer-focusedcomposure under pressurecollaborationdetail-orientedmethodical approachmulti-priority managementproblem-solvingteamworkknowledge sharing