Customer Success Manager

Lightcast

Customer Success Manager at Lightcast managing client relationships and driving product adoption for measurable outcomes. Requires expertise in customer success and account management roles.

Posted 7/30/2026full-timeRemote • Idaho • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on the full customer lifecycle, including renewals, account growth, and measurable outcomes. Proficient in building strong customer relationships and collaborating with cross-functional teams to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Customer Success ManagementRenewal Lifecycle OwnershipConsultative Sales ExperienceSaaS Environment ExperienceAnalytical Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Lifecycle ManagementBusiness AssessmentCustomer Success PlanningValue ConfirmationNegotiationContractingForecastingClosingData AnalysisROI Communication

Soft Skills

Relationship BuildingPresentation SkillsValue StorytellingStakeholder InfluenceOrganizational Skills

Tools & Technologies

Google WorkspaceExcelPowerPointCRM PlatformsCustomer Success Tools

Industry Keywords

SaaSDaaSTechnologyDataSubscription-Based Environment

About the role

Key responsibilities & impact

Serve as a trusted advisor and subject matter expert for an assigned portfolio of customers.
Own the full customer lifecycle, helping customers achieve measurable business outcomes through Lightcast products and services while driving retention, renewals, and account growth.
Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer’s goals, challenges, and priorities.
Develop and manage customer success plans with clear goals, milestones, responsibilities, and measures of success.
Monitor product adoption, engagement, account health, and progress toward customer outcomes.
Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecasting, and closing.
Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.

Requirements

What you’ll need

2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing.
Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
Strong analytical, organizational, and problem-solving skills.
Ability to manage multiple competing priorities and maintain a high level of customer activity.
Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.
A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.

Benefits

Comp & perks

Equal opportunity workplace
Commitment to diversity of thought and unique perspectives