Head of Customer Engagement – Strategy
RELX
Customer Success Manager – Higher Education
Lightcast
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.
- Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company.
- Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services.
Requirements
- 3+ years of experience in a similar role with a technology company, preferred with a bachelor's degree.
- Excellent written and verbal communication skills, able to create compelling presentations and deliver great customer service.
- Strong interpersonal, negotiation, and problem-solving skills for understanding client needs and driving renewal, cross-sell, and up-sell outcomes.
- Proficient in using spreadsheets, presentations, and data analysis tools to present information effectively.
- Thrives in client collaboration to solve challenges, with solid knowledge of products/services to match solutions to needs.
- Strong organizational skills to manage multiple priorities, maintain high activity levels, and succeed in a competitive environment.
- A continuous learner, focused on developing win-win outcomes for clients and the company.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisspreadsheetspresentations
Soft skills
communicationinterpersonal skillsnegotiationproblem-solvingorganizational skills
Certifications
bachelor's degree
