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Tech Stack
Tools & technologiesLinuxSQL
About the role
Key responsibilities & impact- Monitor all the platform components and ensure all the operations are running as expected
- Run and monitor the daily, weekly and monthly deliverables and oversees the client’s acknowledgement of data quality and accuracy.
- Perform different data management activities ensuring data quality and ingestion.
- Troubleshoot the data issues and production environment issues, using logs and provided monitoring tools.
- Response to the phone, email or any related communication methods to resolve the operational issues as needed.
- Handle requests, issues or escalations raised by clients and follow-up ticketing processes and procedures.
- Drive the client inquiries and escalation to proper solutions that meet the business SLA's
- Work closely with the engineering team for hands-on handover and escalations.
- Escalate to Level 2 members with evidence of troubleshooting carried out properly.
- Work with different ticketing systems and work within the standard Incident and problem management process
Requirements
What you’ll need- 1-2 year experience in a technical support role.
- Highly motivated Fresh graduates are welcome to apply
- Basic-mid knowledge of SQL, Database and Linux-based systems.
- Monitoring tools and ticketing systems knowledge is a plus.
- Ability to work 24/365 shifts is a must.
- Effective verbal and written English communication skills.
- Strong time management and organizational skills.
- Ability to demonstrate initiative and a proactive approach to daily tasks.
- Bachelor's degree in Engineering or Computer Science or a similar degree.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LigaData Website LinkedIn All Job Openings 51 - 200 employees 🤖 Artificial Intelligence 📡 Telecommunications 🤝 B2B Artificial Intelligence
- Telecommunications
- B2B LigaData is a company that provides data and AI-driven telecom products and services tailored for communications service providers. Their offerings include the LigaData Telecom Data Fabric, which unifies and correlates subscriber and operations data, and the LigaData Data Platform, which offers innovative and cost-effective ways to manage and analyze large volumes of data. They also offer AI apps to address telecom data and analytics use cases, and provide various managed services and professional services to support their products. LigaData partners with major cloud providers like Google Cloud Platform, Microsoft Azure, and AWS to enhance their telecom tech solutions with AI and cloud innovations. Operations Support – MENA 🔥 1 hour ago 🏢 Amman – Onsite ⏰ Full Time 🟢 Junior ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Monitor all the platform components and ensure all the operations are running as expected
- Run and monitor the daily, weekly and monthly deliverables and oversees the client’s acknowledgement of data quality and accuracy.
- Perform different data management activities ensuring data quality and ingestion.
- Troubleshoot the data issues and production environment issues, using logs and provided monitoring tools.
- Response to the phone, email or any related communication methods to resolve the operational issues as needed.
- Handle requests, issues or escalations raised by clients and follow-up ticketing processes and procedures.
- Drive the client inquiries and escalation to proper solutions that meet the business SLA's
- Work closely with the engineering team for hands-on handover and escalations.
- Escalate to Level 2 members with evidence of troubleshooting carried out properly.
- Work with different ticketing systems and work within the standard Incident and problem management process 🎯 Requirements
- 1-2 year experience in a technical support role.
- Highly motivated Fresh graduates are welcome to apply
- Basic-mid knowledge of SQL, Database and Linux-based systems.
- Monitoring tools and ticketing systems knowledge is a plus.
- Ability to work 24/365 shifts is a must.
- Effective verbal and written English communication skills.
- Strong time management and organizational skills.
- Ability to demonstrate initiative and a proactive approach to daily tasks.
- Bachelor's degree in Engineering or Computer Science or a similar degree. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
SQLDatabaseLinux-based systemsData managementData qualityTroubleshootingMonitoring toolsIncident managementProblem management
Soft Skills
Effective communicationTime managementOrganizational skillsInitiativeProactive approach
Certifications
Bachelor's degree in EngineeringBachelor's degree in Computer Science