Solutions Architect

Lifted, an Upwork Company

Solutions Architect owning complex customer solutions end-to-end in a contingent workforce management solution. Partnering across teams to ensure effective execution from pre-sales to implementation.

Posted 7/9/2026full-timeRemote • 🌎 Anywhere in the WorldSeniorLead💰 $116,500 - $164,500 per yearWebsite

About the role

Key responsibilities & impact

Translate customer requirements, workflows, compliance needs, and integration constraints into clear solution designs that can be implemented
Own solution blueprints, workflow maps, migration plans, and implementation-ready artifacts from discovery through delivery
Define configuration guidance, process documentation, and technical notes that enable successful execution and scale
Partner with AEs and AMs pre- and post-signature to lead discovery and requirements gathering
Deliver tailored demos and solution workshops for enterprise stakeholders
Partner with Delivery teams to ensure solution designs are implemented successfully
Lead enterprise customer transitions from legacy processes to Lifted
Maintain deep knowledge of relevant platforms, services, compliance offerings, integrations, workflows, and roadmap
Build reusable assets including playbooks, migration guides, workflow templates, and troubleshooting guides

Requirements

What you’ll need

8+ years in solutions architecture, technical consulting, enterprise implementation, or a similar role supporting complex B2B environments
Ability to move fluidly between customer conversations, platform capabilities, technical workflows, and implementation realities without losing sight of the outcome
Strong track record translating ambiguous requirements into clear, scalable solution designs
Comfort making recommendations and navigating tradeoffs when customer requirements, platform capabilities, timelines, and operational realities don't perfectly align
Hands-on troubleshooting experience across platform configuration, integrations, data, and operational processes
Excellent communication with both technical and non-technical stakeholders
Experience with enterprise customers in a tech-enabled services business, customer onboarding, implementation operations, and cross-functional support models
Background in contingent workforce, EOR, AOR, staffing, or talent platforms is a strong plus.

Benefits

Comp & perks

Comprehensive medical coverage for you and your family
Unlimited PTO
401(k) plan with matching
12 weeks of paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Solution DesignWorkflow MappingMigration PlanningProcess DocumentationTroubleshootingIntegration ManagementData ManagementCompliance KnowledgeTechnical WorkflowRequirements Gathering

Soft Skills

Excellent CommunicationStakeholder EngagementRecommendation MakingTradeoff NavigationAdaptability