Create, edit, and maintain technical documentation including standard operating procedures (SOPs), work instructions, user guides, and system documentation.
Develop IT service documentation aligned with ITSM best practices.
Maintain and update internal knowledge bases and documentation repositories.
Ensure documentation is accurate, version-controlled, and easily accessible to stakeholders.
Document IT processes, workflows, and service catalogs.
Support knowledge article creation for service desk and operational teams.
Collaborate with ITSM, infrastructure, and application teams to capture technical procedures and process improvements.
Standardize documentation templates and formatting across IT operations.
Partner with subject matter experts (SMEs), engineers, analysts, and project teams to gather technical information.
Facilitate documentation reviews and approvals with key stakeholders.

Requirements

4-Year Degree in Information Technology
3+ years of experience in technical writing, preferably within an IT or ITSM environment
Strong experience documenting technical processes, systems, and workflows
Excellent written, editing, and proofreading skills
Ability to translate complex technical information into clear, concise documentation.

Benefits

medical
dental
vision
AD&D
short and long-term disability
life insurance
401k retirement savings with employer match
paid parental leave
paid time off
holiday pay
Employee Assistance Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical writingdocumentationversion controlIT service documentationITSM best practicesprocess documentationworkflow documentationknowledge article creationdocumentation templatesediting

Soft Skills

collaborationcommunicationattention to detailproofreadingability to translate complex information

Certifications

4-Year Degree in Information Technology