People Experience Process Optimization Manager
LifeStance Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $90,216 - $110,515 per year
About the role
- Lead the evaluation and optimization of end-to-end people processes across the employee lifecycle.
- Identify friction points, inefficiencies, and experience gaps through data analysis, stakeholder feedback, and employee insights.
- Design streamlined, scalable, and experience-led processes that balance employee needs, leader enablement, compliance, and business impact.
- Document optimized workflows, decision points, and ownership models to drive clarity and consistency across People teams.
- Serve as a thought partner to People Experience leaders to ensure processes are aligned across TA, HRBPs, Onboarding, and L&D.
- Apply a people-centered design lens to ensure processes are intuitive, inclusive, and easy to navigate.
- Partner with HR Operations and systems teams to guide configuration and execution, serving as a Subject Matter Expert to help the People Experience team roll out initiatives and drive adoption.
- Ensure new or evolving people programs are designed with scalability and sustainability in mind.
- Work cross-functionally to bridge People Experience and business stakeholders to support M&A process design and integration to ensure acquired employees experience a clear, consistent transition into LifeStance process and culture.
- Lead change management efforts tied to people process updates, new tools, or evolving ways of working across the employee lifecycle.
- Develop frameworks, playbooks, and enablement materials that help leaders and People teams adopt optimized processes effectively.
- Optimize people processes with a strong focus on leader usability, ensuring managers can spend less time navigating HR complexity and more time leading their teams.
- Support consistent rollout and adoption of changes across the enterprise.
- Measure adoption and effectiveness of process changes and adjust approaches as needed to improve outcomes and experience.
- Define and track success metrics related to process efficiency, experience quality, and workforce health.
- Analyze trends and leading indicators to identify risks and opportunities for improvement.
- Translate insights into actionable recommendations that inform People Experience roadmaps and priorities.
- Support the development of actionable dashboards that provide clear insights into process efficiency, experience quality, and workforce health.
Requirements
- Bachelor’s degree or relevant equivalent experience in Human Resources, Healthcare Administration, Business, or related field required.
- 4+ years of experience in process design, continuous improvement, or project management required
- Experience supporting healthcare or behavioral health industries required
- Exposure to M&A integrations required
- Proficiency with HRIS/ATS and reporting tools (e.g., Workday, Salesforce, or similar platforms)
- Qualified candidates must be legally authorized to be employed in the United States
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
Benefits
- medical
- dental
- vision
- AD&D
- short and long-term disability
- life insurance
- 401k retirement savings with employer match
- paid parental leave
- paid time off
- holiday pay
- Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process designcontinuous improvementproject managementdata analysisworkflow documentationchange managementsuccess metrics definitiontrend analysisdashboard development
Soft Skills
leadershipcommunicationcollaborationinclusivitysensitivityhumilityproblem-solvingstakeholder engagementexperience design