Senior Manager, MS365 Adoption and Enablement
Parts Town
Practice Group Manager
LifeStance Health
full-time
Posted on:
Location Type: Hybrid
Location: Peoria • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $62,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for financial performance management of the assigned practice group, including revenue, center margin and EBITDA targets as established in partnership with Operations Director.
- Coordinate and oversee responsibilities to ensure assigned offices operate efficiently and smoothly in accordance with LifeStance standard operating procedure; escalate and resolve facility issues.
- Accountable for monthly performance management and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives for their assigned practice group.
- Provide Operations Director with root causes and action plans for any identified areas of under-performance.
- Ensure implementation of all LFST operational and clinical processes and practices in their assigned offices to drive service excellence and meet performance goals.
- Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services.
- Partner with Operations Director to manage local referral source relationships and promote LFST in local geographies to increase patient access to care.
- Work with Operations, Clinical and Medical Directors to accurately assess available patient capacity and clinician utilization.
- Build a high performing team through selection, training, and performance management of office team members; be a positive culture carrier for their assigned offices and ensure all training needs of office teams are being met.
- Directly manage performance and engagement of direct reports (Clinicians, Lead Practice Coordinator, Practice Coordinator(s), Medical Services Coordinator(s).
- Partner with the Clinical Leadership Team, Regional Medical Director, APRN Director, and Clinical Director to ensure mental health service delivery according to LFST expectations, policies, and procedures.
- Provide direct administrative oversight and operational support for therapists and prescribers within practice group.
- Support in-office clinician engagement activities to promote LFST culture and improve clinician satisfaction and connection.
- Work to support the onboarding and training of new clinician hires (particularly on office administrative processes and center specific operations); reach out to new clinician hires and assist and ensure that onboarding tasks are completed for smooth introduction.
- Serve as Operations contact for clinician admin questions and concerns on operational support.
- Oversee escalated patient complaints and partner with clinical/medical leadership to drive resolution.
- Partner with Clinical Director & RMD/RAPRN to ensure clinicians have support around case consults, clinical documentation & integrity, and clinical best practices.
- Communicates weekly with Operational and Clinical Directors to flag issues related to clinician dissatisfaction.
Requirements
- Bachelor’s Degree with 3+ years of healthcare leadership OR 5+ years of healthcare leadership experience required
- Microsoft Office experience; Strong Excel skills (pivot tables, formulas, etc.)
- Strong technical and analytical skills.
- Excellent written and verbal communication skills and ability to handle sensitive and confidential information.
- Highly organized with strong attention to detail and accuracy.
Benefits
- medical
- dental
- vision
- AD&D
- short and long-term disability
- life insurance
- 401k retirement savings with employer match
- paid parental leave
- paid time off
- holiday pay
- Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial performance managementrevenue managementEBITDA targetsvariance reportingperformance managementanalytical skillsExcelpivot tablesformulas
Soft skills
communication skillsorganizational skillsattention to detailleadershipteam buildingproblem-solvingcollaborationculture carriertraining and performance management
Certifications
Bachelor’s Degree
