Insurance Credit Specialist

Lifepoint Health®

Insurance Credit Specialist reviewing accounts and analyzing credit balances at Lifepoint Health. Responsible for communicating with insurance carriers and resolving refunds in a timely manner.

Posted 6/8/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Review and analyze accounts and/or credit balance reports from insurance carriers and patients.
Contact insurance carriers for additional information.
Communicate with insurance carriers to gather information.
Resolve both patient & insurance credit balance refunds.
Research and resolve unapplied cash activity accounts.
Document any request or concern received via mail, e-mail, telephone, written correspondence, or in person on the patient’s account.
Respond to insurance companies & patient requests for refunds in a timely manner (within 30 days of receipt in credit balance work list).
Identify the originating cause of the need for a refund and compile a report of recurring issues to management.
Correct errors in the calculation and posting of insurance contractual adjustments.
Maintain confidentiality of all protected health information (PHI) and adhere to policies and procedures as required by MGRI.

Requirements

What you’ll need

High school graduate or equivalent (GED) required.
Associate degree or bachelor’s degree in healthcare administration or another related field preferred.
Experience with analyzing explanation of benefits (EOBs) from various insurance companies/payers.
One year of experience in insurance billing/insurance follow up for Medicare, Medicaid, commercial payers required.
Medical terminology knowledge preferred.
Knowledge of CPT / ICD-10 coding.

Benefits

Comp & perks

Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Professional Development: Ongoing learning and career advancement opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance billinginsurance follow upanalyzing explanation of benefitsCPT codingICD-10 codingcredit balance resolutioncash activity account researcherror correction in insurance adjustmentsreport compilationconfidentiality maintenance

Soft Skills

communicationproblem-solvingattention to detailorganizational skillstimelinesscustomer service

Certifications

high school diplomaGEDassociate degreebachelor's degree