Phone Counselor, Behavioral Health

Lifepoint Health®

Phone Counselor providing behavioral health support via inbound calls for a diversified healthcare delivery network. Responding to inquiries and ensuring exceptional customer service while adhering to confidentiality guidelines.

Posted 5/19/2026full-timeRemote • Kentucky • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Answer inbound customer calls based on department service level goals.
Communicate with callers and address their concerns in a satisfactory manner.
Accurately collect and perform data entry of all required caller information.
Use professional communication etiquette and listening skills to assist callers.
De-escalate situations involving dissatisfied callers offering assistance and support.
Assist with maintaining accurate and up to date information in documentation systems.
Meet specified goals and objectives as assigned by management regularly.
Always maintain confidentiality of account information.
Escalate any problems that may arise to management.

Requirements

What you’ll need

Education: Bachelor’s degree in Psychology, Social Work, or a related field.
Experience: 2 years previous experience working with case management, crisis intervention, and call centers preferred.
Skills and Abilities: Positive attitude and ability to work well with others.
Professional, articulate communication style.
Excellent attention to detail and data entry accuracy required.
Limited restrictions on availability, must be able to work weekends and holidays.
Must be able to work in a remote Team environment.

Benefits

Comp & perks

Comprehensive Benefits: Multiple levels of medical, dental and vision coverage —tailored benefit options for part-time and PRN employees, and more.
Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Professional Development: Ongoing learning and career advancement opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrycase managementcrisis intervention

Soft Skills

professional communicationlistening skillsde-escalationattention to detailpositive attitudeteamwork

Certifications

Bachelor’s degree in PsychologyBachelor’s degree in Social Work