Call Center Representative, Medical Answering Service

Lifepoint Health®

Call Center Agent providing customer service for Access Point's Medical Answering Service. Responsible for handling inbound calls accurately while ensuring customer satisfaction and confidentiality.

Posted 5/8/2026full-timeRemote • Kentucky • 🇺🇸 United StatesJunior💰 $14 per hourWebsite

About the role

Key responsibilities & impact

Handle inbound calls in a manner that fall within the service level agreement (SLA)
Display the ability to understand the reason/needs for the patient or clinician's call
Ability to utilize and maneuver several different software systems to resolve customer inquiries
Accurately document caller information and navigate scripts using active listening skills
Meet specified goals and objectives assigned by management on a regular basis
Provide exceptional customer service to all clients
Maintain confidentiality of account information at all times
Escalate any problems that may arise
Adhere to prescribed policies and procedures as outlined in the Employee Handbook and Employee Code of Conduct
Maintain awareness of and actively participate in the Corporate Compliance Program

Requirements

What you’ll need

High School Diploma/GED- required
Six months of call center experience/customer service skills preferred
Basic Healthcare knowledge preferred
Fluent in Spanish preferred

Benefits

Comp & perks

401k
PTO
medical
dental
vision
tuition reimbursement
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center experiencecustomer service skillsbasic healthcare knowledge

Soft Skills

active listeningproblem escalationconfidentialitygoal-orientedexceptional customer service

Certifications

High School DiplomaGED