Lifepoint Health®

Call Center Scheduler

Lifepoint Health®

full-time

Posted on:

Location Type: Remote

Location: Kentucky • United States

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Salary

💰 $15 - $16 per hour

Job Level

Junior

About the role

  • Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner.
  • Communicates with patients to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools.
  • Accurately collects and performs data entry of all required patient demographic and insurance information.
  • Uses professional communication etiquette and listening skills to assists patients with their scheduling needs.
  • Builds safe and trustworthy environment with patients by utilizing both a scripted and non-scripted communication methods.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Utilize and maneuver between several different software systems.
  • Maintain accurate and up to date information in the documentation system.
  • Meet specified goals and objectives as assigned by management on a regular basis.
  • Maintain confidentiality of account information at all times.
  • Provide exceptional customer service to all clients.
  • Escalate any problems that may arise to management.
  • Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.
  • Assist with other projects as assigned by management.

Requirements

  • High School Diploma required
  • Associate degree or bachelor’s degree preferred
  • One year of previous call center or customer service experience required
  • Basic healthcare knowledge preferred
  • One year of related experience in a medical setting with knowledge of insurance verification and prior authorizations preferred
  • Preferred Skills: ability to type a minimum of 25 WPM
Benefits
  • 401k
  • PTO
  • medical
  • dental
  • vision
  • tuition reimbursement
  • Employee Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryinsurance verificationprior authorizationstyping
Soft Skills
communicationlisteningcustomer servicede-escalationproblem-solvingconfidentialitytrust-building
Certifications
High School DiplomaAssociate degreeBachelor’s degree