Billing Specialist

• Acting as the primary support contact for assigned Epic applications.
• Coordinating all issues that arise in their application area.
• Understanding the choices involved in Epic application configuration.
• Performing in-depth analysis of workflows, data collection, report details, and other technical issues associated with software.
• Investigate end users’ preference while making build decisions.
• Analyzing business operations as they relate to build decisions.
• Prioritizing and implementing requested changes to the system.
• Analyzing new functionality in releases to determine how it should be used.
• Populating databases during the initial system build with assistance from vendor.
• Reviewing proposed new software.
• Coordinating software updates and changes.
• Reviewing and testing each new release.
• Collecting information regarding potential system enhancement needs.
• Preparing details of specifications as needed.
• Analyzing data conversion needs.
• Ensuring that data coming across an interface into an application meets the business need.
• Developing and documenting project team procedures for implementing system changes and other tasks.
• Setting standards for naming and numbering conventions and security classifications and adhering to these standards.
• Serving as a liaison between end users, third parties, and vendor implementation staff.
• Maintaining regular communication with vendor representatives.
• Working with vendor representatives and organization's business community and end users to ensure the system meets the organization's business needs.
• Helping vendor staff to better understand organization's operational needs as they work with our project team and end users to validate workflows, build, and configuration based on vendor’s standard system.
• Establishing change control processes and procedures for the system.
• Maintain proficiency in Epic software via training sessions, NVT, CEE, webinars, seminars, etc.
• Troubleshooting problems and questions from end users.
• Working with report writers to ensure that end users have the needed reports.

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