LifeMD

General Manager – GM

LifeMD

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Job Level

SeniorLead

About the role

  • Own full P&L responsibility for a $100M+ business, including revenue growth, margin expansion, and operating leverage
  • Set and execute annual and multi-year operating plans aligned with company strategy
  • Drive performance across LTV, retention, cohort quality, and contribution margin
  • Establish rigorous KPI frameworks, operating cadences, and accountability mechanisms
  • Lead the full DTC growth engine across acquisition, onboarding, engagement, and long-term retention
  • Partner with Marketing, Analytics, and Product to optimize CAC efficiency, payback, and scale
  • Oversee pricing, packaging, and monetization strategy across metabolic health and primary care offerings
  • Identify and scale new programs, service lines, and revenue opportunities
  • Oversee clinical operations in close partnership with Medical Leadership
  • Ensure consistent, high-quality, evidence-based care delivery across a national footprint
  • Balance clinical excellence, patient experience, scalability, and cost efficiency
  • Maintain compliance with all state, federal, and payer requirements
  • Partner with Product and Engineering to set and execute roadmap priorities tied to business and clinical outcomes
  • Champion an integrated patient journey across metabolic health and primary care
  • Use outcomes data, patient feedback, and operational insights to drive continuous improvement
  • Ensure strong clinical-product-ops alignment as the platform scales
  • Lead and develop a senior, cross-functional leadership team across Operations, Clinical, Marketing, Product, CX, and Analytics
  • Build organizational structure, processes, and talent density appropriate for a $100M+ platform
  • Foster a culture of ownership, execution, and high standards
  • Drive change management and organizational maturity as the business scales
  • Serve as a core operating partner to the Founder & CEO
  • Translate strategy into executable operating plans and measurable outcomes
  • Present performance, risks, and opportunities to the Board and executive leadership
  • Anticipate growth constraints and proactively address operational and clinical bottlenecks

Requirements

  • **Basic Qualifications:**
  • 12+ years of senior operating experience in healthcare, health tech, or complex consumer services
  • Direct ownership of a $100M+ P&L or equivalent business unit
  • Proven experience scaling subscription-based, longitudinal, or chronic care models
  • Strong command of healthcare unit economics, retention, and cohort analytics
  • Demonstrated ability to lead large, cross-functional organizations
  • **Preferred Qualifications:**
  • Experience in metabolic health, obesity medicine, chronic disease management, or primary care
  • Background in telehealth, virtual care, or multi-state clinical operations
  • Track record of improving profitability, retention, and patient outcomes at scale
  • Experience partnering closely with founders, Boards, or PE/VC sponsors
  • True owner-operator mindset with deep accountability for results
  • Highly analytical, data-driven, and execution-focused
  • Strong clinical judgment balanced with commercial pragmatism
  • Clear, decisive leader who scales people, systems, and culture
  • Comfortable operating in regulated, high-growth environments
Benefits
  • - Health Care Plan (Medical, Dental & Vision)
  • - Retirement Plan (401k, Roth 401k)
  • - Life Insurance (Basic, Voluntary & AD&D)
  • - Flexible PTO Policy
  • - Paid Holidays
  • - Short Term & Long Term Disability
  • - Training & Development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
P&L managementKPI frameworksCAC efficiencyclinical operationshealthcare unit economicsretention analyticssubscription-based modelschronic care modelstelehealthdata-driven decision making
Soft skills
leadershipcross-functional collaborationchange managementorganizational maturityexecution-focusedanalytical thinkingclear communicationdecisivenessownership mindsetcultural scaling