Application Support Engineer
LIFELENZ
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • United States
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Salary
💰 $65,000 - $95,000 per year
About the role
- Own the end-to-end resolution of complex customer issues
- Diagnose issues across application behavior and configuration
- Provide high-quality written responses to customers
- Maintain excellent ticket hygiene
- Identify recurring issues and product gaps
- Collaborate with Software Engineers and Product Managers
Requirements
- Strong technical troubleshooting skills
- Experience working with web-based applications, APIs, and backend systems
- Comfort reading logs and interpreting system behavior
- Excellent written communication skills
- Ability to manage multiple concurrent issues
- A strong sense of ownership and accountability
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingweb-based applicationsAPIsbackend systemslog readingsystem behavior interpretation
Soft Skills
written communicationownershipaccountabilityissue managementcollaboration