Bi-lingual Pharmacy Tech Support, Call Center Rep

Lifelancer

Bilingual pharmacy support representative assisting patients, pharmacies, and medical professionals with IQVIA payment assistance programs. Handling activations, eligibility, benefits, and submission-rejection troubleshooting.

Posted 8/4/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and problem resolution, with a strong background in pharmacy operations and compliance. Proficient in handling customer inquiries and providing payment assistance solutions while adhering to HIPAA regulations.

Highest-signal resume keywords

Pharmacy Technician ExperienceHIPAA CertificationCall Center ExperienceBilingual in English and SpanishMedical Claim Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportProblem ResolutionMedical Claim ProcessingPayment Assistance SolutionsCard ActivationProgram EligibilityTroubleshooting Submission Rejections

Soft Skills

CommunicationOperational Challenge RecognitionRecommendation Skills

Certifications & Qualifications

HIPAA Certification

Industry Keywords

Pharmacy OperationsCall CenterCustomer InquiriesPayment AssistanceCo-Pay CardsVouchers

About the role

Key responsibilities & impact

Provide initial support for customer requests via telephone, email, fax, or other available contact methods
Quickly assess user issues and provide first-level support for problem resolution
Document information specific to resolutions
Escalate unresolved issues promptly to the appropriate area
Recognize operational challenges and suggest recommendations to management
Field requests including card activation, program eligibility, program benefit explanations, and troubleshooting submission rejections
Provide payment assistance solutions such as co-pay cards or vouchers
Work 40 hours per week under moderate supervision

Requirements

What you’ll need

High School Diploma or equivalent
Pharmacy Technician experience required
HIPAA certified
Call center experience required; 3+ years preferred
Experience in medical claim processing is a plus
Bilingual in English and Spanish
Ability to work 40 hours per week
Must reside in the United States, the same country where the job is located

Benefits

Comp & perks

100% remote work from home
Opportunity to be converted to an IQVIA full-time employee
Health and welfare benefits may be offered depending on the position
Incentive plans, bonuses, and/or other forms of compensation may be offered depending on the position