Bi-lingual Pharmacy Tech Support, Call Center Rep

Lifelancer

Bilingual pharmacy support representative assisting patients, pharmacies, and medical professionals with IQVIA payment assistance programs. Handling eligibility, card activation, benefit explanations, and rejection troubleshooting remotely.

Posted 8/4/2026contractRemote • Kansas • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payment assistance solutions and call center operations, with a strong focus on patient support and problem resolution. Proficient in handling inquiries related to program eligibility and medical claims while ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Pharmacy Technician ExperienceCall Center ExperienceHIPAA CertificationBilingual in English and SpanishMedical Claim Processing

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment Assistance SolutionsProgram Eligibility AssessmentProblem ResolutionMedical Claim Processing

Soft Skills

CommunicationCustomer ServiceOperational Challenge Recognition

Tools & Technologies

Opus Health Program

Certifications & Qualifications

HIPAA Certification

Industry Keywords

Co-Pay CardsVouchersCall Center OperationsPatient Support

About the role

Key responsibilities & impact

Provide payment assistance solutions such as co-pay cards or vouchers
Serve as the primary call center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program
Provide initial support via telephone, email, fax, or other available contact methods
Field card activation, program eligibility, program benefit explanation, and submission rejection troubleshooting requests
Quickly assess user issues and provide first-level problem resolution
Document resolution-specific information
Escalate unresolved issues promptly to the appropriate area
Recognize operational challenges and suggest recommendations to management

Requirements

What you’ll need

High School Diploma or equivalent
Pharmacy Technician experience required
HIPAA certified
Call center experience required; 3+ years preferred
Experience in medical claim processing is a plus
Bilingual in English and Spanish
Ability to work 40 hours per week under moderate supervision
Ability to work one of the listed EST shifts
Must reside in the same country where the job is located

Benefits

Comp & perks

Opportunity to be converted to an IQVIA full-time employee
Health and welfare and/or other benefits may be offered
Equal opportunity employer
Diverse corporate culture celebrating and rewarding teamwork and inclusiveness