Bi-lingual Pharmacy Tech Support, Call Center Rep

Lifelancer

Bilingual pharmacy support representative handling patient assistance requests for IQVIA. Providing payment assistance, eligibility support, and troubleshooting through remote call-center channels.

Posted 8/4/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing first-level support in a call center environment, with a focus on customer service, problem resolution, and compliance with HIPAA regulations. Proficient in handling patient and pharmacy inquiries while effectively documenting and escalating issues as needed.

Highest-signal resume keywords

Pharmacy Technician ExperienceHIPAA CertificationCall Center ExperienceBilingual in English and SpanishMedical Claim Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportProblem ResolutionDocumentationPayment Assistance SolutionsCard ActivationProgram EligibilityTroubleshootingClaim Processing

Soft Skills

CommunicationInterpersonal SkillsOperational Awareness

Certifications & Qualifications

HIPAA Certification

Industry Keywords

Call CenterPharmacyPatient SupportMedical ProfessionalsCo-Pay CardsVouchers

About the role

Key responsibilities & impact

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
Quickly assess users' issues and provide first-level support for problem resolution
Document information specific to resolutions
Escalate unresolved issues expeditiously to the appropriate area
Recognize operational challenges and suggest recommendations to management as necessary
Field requests for card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections
Provide payment assistance solutions such as co-pay cards or vouchers
Serve as the primary Call Center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program

Requirements

What you’ll need

High School Diploma or equivalent
Pharmacy Technician experience required
HIPAA certified
Call center experience required; 3+ years preferred
Experience in medical claim processing is a plus
Bilingual in English and Spanish
Ability to work 40 hours per week under moderate supervision
Must reside in the same country where the job is located

Benefits

Comp & perks

Opportunity to be converted to an IQVIA full-time employee
Health and welfare benefits may be offered depending on the position
Incentive plans, bonuses, and/or other forms of compensation may be offered depending on the position
Equal opportunity employment
Diverse and inclusive corporate culture