Bi-lingual Pharmacy Tech Support, Call Center Representative

Lifelancer

Bilingual pharmacy support representative assisting patients, pharmacies, and medical professionals with IQVIA payment assistance programs. Handling card activation, eligibility, benefit explanations, and submission-rejection troubleshooting remotely.

Posted 8/4/2026contractRemote • Nevada • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing payment assistance solutions and first-level problem resolution in a call center environment. Proficient in handling patient and pharmacy inquiries while ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Pharmacy Technician ExperienceCall Center ExperienceHIPAA CertificationBilingual English/SpanishMedical Claim Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment Assistance SolutionsProblem ResolutionMedical Claim ProcessingCard ActivationProgram Eligibility Assessment

Soft Skills

CommunicationCustomer ServiceOperational Challenge Recognition

Tools & Technologies

Opus Health ProgramTelephoneEmailFax

Certifications & Qualifications

HIPAA Certification

Industry Keywords

Co-Pay CardsVouchersPatient SupportPharmacyMedical Professionals

About the role

Key responsibilities & impact

Provide payment assistance solutions such as co-pay cards or vouchers
Serve as the primary call center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program
Provide initial support via telephone, email, fax, or other available contact methods
Quickly assess user issues and provide first-level problem resolution
Document resolution-specific information
Escalate unresolved issues promptly to the appropriate area
Recognize operational challenges and suggest recommendations to management
Field requests including card activation, program eligibility, program benefit explanations, and troubleshooting submission rejections
Work 40 hours per week under moderate supervision

Requirements

What you’ll need

High School Diploma or equivalent
Pharmacy Technician experience required
HIPAA certified
Call center experience required; 3+ years preferred
Experience in medical claim processing is a plus
Bilingual English/Spanish
Ability to work 40 hours per week
Must reside in the same country where the job is located

Benefits

Comp & perks

Opportunity to be converted to an IQVIA full-time employee
Incentive plans, bonuses, and/or other forms of compensation may be offered, depending on the position
Health and welfare and/or other benefits may be offered
Equal opportunity employer
Diverse corporate culture celebrating and rewarding teamwork and inclusiveness