Lifelancer

Patient Support Specialist

Lifelancer

full-time

Posted on:

Location Type: Office

Location: Dallas • Texas • United States

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Job Level

Junior

About the role

  • Responsible for answering non-clinical related questions
  • Triaging adverse events and product complaints utilizing an FAQ document
  • Entering the data into the CRM
  • Complete follow-up for missing/updated information from stakeholders
  • Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s)
  • Conduct pre and post call analysis of calls
  • Answer incoming calls and perform outgoing calls in a professional manner following client guidelines and business rules
  • Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that the issue is resolved

Requirements

  • Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience.
  • 1+ years recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred.
  • Working knowledge of medical terminology
  • Case management experience
  • Solid written and verbal communication skills and listening skills.
  • Ability to type 40+ words per minute (wpm)
  • Efficient computer and data entry skills; ability to learn new systems and programs quickly.
  • Excellent attention to detail
  • Ability to prioritize and reprioritize workload depending on program needs.
  • 1+ year in pharmaceutical or healthcare call center with Risk Evaluation and Mitigation Strategy (REMS) experience highly preferred.
Benefits
  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • flexible paid time off (PTO)
  • sick time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryCRMmedical terminologycase managementtyping 40+ wpmcall analysisRisk Evaluation and Mitigation Strategy (REMS)
Soft Skills
written communicationverbal communicationlistening skillsattention to detailprioritizationproblem-solving
Certifications
Bachelor’s Degree