Patient Support Specialist

Lifelancer

Virtual Patient Support Specialist assisting with healthcare inquiries and data management for clients. Engaging with patients and stakeholders to ensure resolution of issues and compliance to program guidelines.

Posted 4/15/2026full-timeDallas • Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Responsible for answering non-clinical related questions
Triaging adverse events and product complaints utilizing an FAQ document
Entering the data into the CRM
Complete follow-up for missing/updated information from stakeholders
Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s)
Conduct pre and post call analysis of calls
Answer incoming calls and perform outgoing calls in a professional manner following client guidelines and business rules
Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that the issue is resolved

Requirements

What you’ll need

Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience.
1+ years recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred.
Working knowledge of medical terminology
Case management experience
Solid written and verbal communication skills and listening skills.
Ability to type 40+ words per minute (wpm)
Efficient computer and data entry skills; ability to learn new systems and programs quickly.
Excellent attention to detail
Ability to prioritize and reprioritize workload depending on program needs.
1+ year in pharmaceutical or healthcare call center with Risk Evaluation and Mitigation Strategy (REMS) experience highly preferred.

Benefits

Comp & perks

Health benefits to include Medical, Dental and Vision
Company match 401k
flexible paid time off (PTO)
sick time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryCRMmedical terminologycase managementtyping 40+ wpmcall analysisRisk Evaluation and Mitigation Strategy (REMS)

Soft Skills

written communicationverbal communicationlistening skillsattention to detailprioritizationproblem-solving

Certifications

Bachelor’s Degree