Lifelancer

Patient Support Specialist

Lifelancer

full-time

Posted on:

Location Type: Office

Location: Nashville • Tennessee • United States

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Job Level

Junior

About the role

  • Responsible for answering non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document
  • Complete follow-up for missing/updated information from stakeholders (patients, healthcare providers, pharmacies, etc.), including data entry processing, documentation, and safety reporting per program guidelines
  • Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner
  • Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s)
  • Conduct pre and post call analysis of calls
  • Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules
  • Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved

Requirements

  • Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience
  • 1+ years recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred
  • Working knowledge of medical terminology
  • Case management experience
  • Ability to type 40+ words per minute (wpm)
  • Efficient computer and data entry skills; ability to learn new systems and programs quickly
  • Excellent attention to detail
  • Ability to prioritize and reprioritize workload depending on program needs.
  • 1+ year in pharmaceutical or healthcare call center with Risk Evaluation and Mitigation Strategy (REMS) experience highly preferred.
Benefits
  • Competitive compensation package
  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrydocumentationsafety reportingmedical terminologycase managementtyping 40+ wpmdata processingcall analysisRisk Evaluation and Mitigation Strategy (REMS)
Soft Skills
attention to detailability to prioritizecommunicationproblem-solvingprofessionalism
Certifications
Bachelor’s Degree