Patient Support Specialist

Lifelancer

Virtual Patient Support Specialist at Syneos Health handling non-clinical inquiries and triaging adverse events. Responsible for data entry and compliance with program guidelines.

Posted 4/15/2026full-timeNashville • Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Responsible for answering non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document
Complete follow-up for missing/updated information from stakeholders (patients, healthcare providers, pharmacies, etc.), including data entry processing, documentation, and safety reporting per program guidelines
Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner
Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s)
Conduct pre and post call analysis of calls
Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules
Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved

Requirements

What you’ll need

Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience
1+ years recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred
Working knowledge of medical terminology
Case management experience
Ability to type 40+ words per minute (wpm)
Efficient computer and data entry skills; ability to learn new systems and programs quickly
Excellent attention to detail
Ability to prioritize and reprioritize workload depending on program needs.
1+ year in pharmaceutical or healthcare call center with Risk Evaluation and Mitigation Strategy (REMS) experience highly preferred.

Benefits

Comp & perks

Competitive compensation package
Health benefits to include Medical, Dental and Vision
Company match 401k
Flexible paid time off (PTO) and sick time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrydocumentationsafety reportingmedical terminologycase managementtyping 40+ wpmdata processingcall analysisRisk Evaluation and Mitigation Strategy (REMS)

Soft Skills

attention to detailability to prioritizecommunicationproblem-solvingprofessionalism

Certifications

Bachelor’s Degree