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Patient Support Specialist
LifelancerREMS Specialist handling non-clinical questions and product complaints for biopharmaceuticals. Answering calls and managing data for healthcare needs.
About the role
Key responsibilities & impact- Answer non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document.
- Complete follow-up for missing/updated information from stakeholders (patients, healthcare providers, pharmacies, etc.), including data entry processing, documentation, and safety reporting per program guidelines.
- Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner.
- Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s).
- Conduct pre and post call analysis of calls.
- Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules.
- Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved.
Requirements
What you’ll need- Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience.
- 1+ years recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred.
- Working knowledge of medical terminology.
- Case management experience.
- Ability to type 40+ words per minute (wpm).
- Efficient computer and data entry skills; ability to learn new systems and programs quickly.
- Excellent attention to detail.
- Ability to prioritize and reprioritize workload depending on program needs.
Benefits
Comp & perks- Health benefits to include Medical, Dental and Vision
- Company match 401k
- flexible paid time off (PTO) and sick time
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrydocumentationsafety reportingcase managementmedical terminologytyping 40+ wpmdata processingfollow-up analysis
Soft Skills
attention to detailcommunicationprioritizationproblem-solvingprofessionalism
Certifications
Bachelor’s Degree