Life360

Customer Success Manager

Life360

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $94,000 - $109,500 per year

About the role

  • Serve as the main point of contact, owning the client relationship from insertion order receipt to campaign completion with an end-goal of client growth and retention
  • Educate clients on how native advertising and the Nativo platform can contribute to campaign success, business goals and overall digital strategy
  • Partner with Sales to retain and grow accounts, strategizing on upsell and incremental tactics
  • Manage the campaign-launch process (IO processing, asset collection, content creation and third-party tag implementation) and client relationships
  • Work cross-functionally with Content, Campaign Operations, and Analytics to deliver custom solutions, optimizations, and rich analyses to clients
  • Assemble and present post-campaign reports, articulating the data story into actionable insights and future recommendations
  • Assist with the development of strategy of pre-sale plans for renewal account
  • Accurately identify, replicate, and document product and process enhancements
  • Develop a thorough understanding of internal process, team member responsibilities,and internal timelines so services can be accurately and effectively given to clients

Requirements

  • 2-4 years of experience as an account or media person at an advertising/creative agency, publisher, adtech, or other media property
  • Interest in strategizing with and presenting to clients/agencies and building Sales skills
  • Experience with analyzing data sets to extract meaningful insights and drive informed decision-making
  • Exposure/usage and understanding of the digital media ecosystem and advertising technologies
  • Demonstrated ability to cultivate deep relationships with clients
  • Resourceful, quick-witted, and able to effectively troubleshoot internally and externally
  • Ability to work in fast-paced, ever changing environments
  • Knowledge of and experience with creative design, messaging, and marketing to brand
  • BA/BS required
Benefits
  • Competitive pay and benefits
  • Medical, dental, vision, life and disability insurance plans (100% paid for employees)
  • 401(k) plan with company matching program
  • Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
  • Flexible PTO, 13 company wide days off throughout the year
  • Winter and Summer Week-long Synchronized Company Shutdowns
  • Learning & Development programs
  • Equipment, tools, and reimbursement support for a productive remote environment
  • Free Life360 Platinum Membership for your preferred circle
  • Free Tile Products
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscampaign managementcontent creationtag implementationpost-campaign reportingdigital strategycreative designmarketing
Soft Skills
client relationship managementstrategizingpresentation skillstroubleshootingresourcefulnessadaptabilitycommunication
Certifications
BABS