Customer Success Manager

Life360

. Serve as the main point of contact, owning the client relationship from insertion order receipt to campaign completion with an end-goal of client growth and retention .

Posted 3/9/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $94,000 - $109,500 per yearWebsite

About the role

Key responsibilities & impact

Serve as the main point of contact, owning the client relationship from insertion order receipt to campaign completion with an end-goal of client growth and retention
Educate clients on how native advertising and the Nativo platform can contribute to campaign success, business goals and overall digital strategy
Partner with Sales to retain and grow accounts, strategizing on upsell and incremental tactics
Manage the campaign-launch process (IO processing, asset collection, content creation and third-party tag implementation) and client relationships
Work cross-functionally with Content, Campaign Operations, and Analytics to deliver custom solutions, optimizations, and rich analyses to clients
Assemble and present post-campaign reports, articulating the data story into actionable insights and future recommendations
Assist with the development of strategy of pre-sale plans for renewal account
Accurately identify, replicate, and document product and process enhancements
Develop a thorough understanding of internal process, team member responsibilities,and internal timelines so services can be accurately and effectively given to clients

Requirements

What you’ll need

2-4 years of experience as an account or media person at an advertising/creative agency, publisher, adtech, or other media property
Interest in strategizing with and presenting to clients/agencies and building Sales skills
Experience with analyzing data sets to extract meaningful insights and drive informed decision-making
Exposure/usage and understanding of the digital media ecosystem and advertising technologies
Demonstrated ability to cultivate deep relationships with clients
Resourceful, quick-witted, and able to effectively troubleshoot internally and externally
Ability to work in fast-paced, ever changing environments
Knowledge of and experience with creative design, messaging, and marketing to brand
BA/BS required

Benefits

Comp & perks

Competitive pay and benefits
Medical, dental, vision, life and disability insurance plans (100% paid for employees)
401(k) plan with company matching program
Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
Flexible PTO, 13 company wide days off throughout the year
Winter and Summer Week-long Synchronized Company Shutdowns
Learning & Development programs
Equipment, tools, and reimbursement support for a productive remote environment
Free Life360 Platinum Membership for your preferred circle
Free Tile Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiscampaign managementcontent creationtag implementationpost-campaign reportingdigital strategycreative designmarketing

Soft Skills

client relationship managementstrategizingpresentation skillstroubleshootingresourcefulnessadaptabilitycommunication

Certifications

BABS