Customer Support

Lead engaging live virtual sessions (Learning Labs, Trade Reviews), ensuring instructors are present and sessions begin on time.
Provide real-time support via chat during live sessions, answering general trading and platform-related questions.
Conduct 1-on-1 onboarding sessions for new students as needed.
Respond promptly and clearly to support tickets, emails, and live chats.
Guide students in navigating platforms, tools, and learning resources.
Record and summarize key points from sessions, including market discussions and takeaways.
Track performance of pre-screened trade opportunities in live trading sessions.
Promote student engagement and satisfaction through consistent communication and support.
Maintain high standards of professionalism, punctuality, and session quality, as reflected in surveys and observations.

Senior Student Support Representative – Level 2

Customer Service, Warehouse Associate

Customer Experience Coordinator

Customer Experience Specialist

Customer Service Representative

Manager, Customer Experience