Director of Customer Experience
Mercury
Senior Student Support Representative – Level 2
LIFE SURGE
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Lead engaging live virtual sessions (Learning Labs, Trade Reviews), ensuring instructors are present and sessions begin on time. Provide real-time support via chat during live sessions, answering general trading and platform-related questions. Conduct 1-on-1 onboarding sessions for new students as needed. Respond promptly and clearly to support tickets, emails, and live chats. Guide students in navigating platforms, tools, and learning resources. Record and summarize key points from sessions, including market discussions and takeaways. Track performance of pre-screened trade opportunities in live trading sessions. Promote student engagement and satisfaction through consistent communication and support. Maintain high standards of professionalism, punctuality, and session quality, as reflected in surveys and observations.
Requirements
- 1–2 years of experience trading the SurgeU Surge Trading Strategy or comparable trading background. Proficient in trading platforms such as Trade Surge and TradingView. Skilled in using virtual meeting tools (Zoom, Microsoft Teams) and communication software (Outlook, HubSpot, SMART). Strong interpersonal, organizational, and written communication skills. Background in virtual student or customer support, with a proactive and collaborative approach. Ability to work independently and within a team. Flexible availability, including evenings and weekends as needed. Proficient in Microsoft Office Suite and internet-based applications.
