Senior Operations Manager

Life Space Digital

Operations Manager leading nationwide screen deployment and maintenance at Life Space Digital. Designing operational systems and managing a high-performing operations team for service excellence.

Posted 5/13/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Design and implement the operational infrastructure required to support nationwide screen rollout, maintenance, logistics, and inventory management.
Oversee and scale core verticals: hardware logistics, installation and service operations, warehousing and 3PL relationships, field execution, and vendor performance.
Build and lead a team capable of high-stakes negotiation and cost optimization, with the right structure and capabilities to drive down installation costs and enforce quality standards across all markets.
Recruit, train, and manage a high-performing operations team, including in-house staff and external partners.
Develop SOPs, workflows, and performance standards that promote accuracy, accountability, and consistent execution nationally.
Own the operations budget — forecasting, cost control, and targeted reduction of cost-per-install and cost-per-service metrics.
Collaborate with Business Development to align operational timelines, installation readiness, and service planning with signed property partnerships.
Partner with Product and Content teams to ensure hardware, firmware, and system requirements are operationally deployable and meet creative and technical specifications.
Identify, onboard, and manage installation, service, warehousing, and logistics vendors; establish and enforce SLAs that ensure quality, responsiveness, and accountability.
Implement tracking systems for installation quality, cost-per-installation, screen uptime, service turnaround times, and vendor performance — ensuring transparency and continuous improvement across markets.
Build executive dashboards and reporting structures that give leadership clear visibility into progress, risk, cost trends, installation velocity, and optimization opportunities.
Drive continuous improvement across installation workflows, vendor management, logistics, and communication to support speed, quality, and cost efficiency.
Stay current on industry trends, regulatory considerations, and emerging technologies that may affect operational scale, cost position, or performance.

Requirements

What you’ll need

3–7 years of operations experience in high-growth, multi-market environments, with exposure to field execution, installation workflows, service operations, logistics, or vendor management.
Must have bilingual proficiency (verbal and written) in Mandarin Chinese and English
Proven experience in vendor negotiation, cost optimization, quality enforcement, and disciplined operational execution across multiple markets.
Experience working with 3PLs, warehousing networks, installation partners, or service vendors, with a track record of holding external partners accountable to SLAs, pricing, and quality standards.
Demonstrated ability to reduce operational unit costs, supported by reporting mechanisms that track trends and drive improvement.
Strong financial acumen, including experience managing departmental budgets, modeling costs, navigating trade-offs, and enforcing commercial discipline.
Strong leadership and people management skills, with experience coordinating, training, or managing distributed and cross-functional teams.
Hands-on operator with a systems mindset — comfortable working at ground level when needed, and scaling to process-driven oversight as the organization grows.
Clear, confident communicator who collaborates effectively with Business Development, Product, Content, and executive leadership.
Familiarity with project management and logistics tools; experience implementing operational software or workflow systems is a plus.
Bachelor's degree required.

Benefits

Comp & perks

Full medical, dental, and vision insurance
401(k) with company contribution
Benefits designed to support sustainable, long-term performance
Talkspace Therapy Package: Access to mental health support
Commuter Benefits: Assistance for in-office employees’ commuting costs
Short-Term Disability: Financial protection in case of temporary disability
Paid Time Off (PTO): Generous leave for vacation, personal time, and holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementvendor negotiationcost optimizationquality enforcementbudget managementperformance trackingSOP developmentlogistics managementinstallation workflowsservice operations

Soft Skills

leadershippeople managementcommunicationcollaborationnegotiationaccountabilitytrainingproblem-solvingadaptabilitystrategic thinking