Must be at least 18 years of age
High school diploma or equivalent preferred
Sales experience and/or call center environment experience
Strong communication skills (verbal, written, and interpersonal)
Ability to multitask, prioritize, and manage time
Self manage break times and clock ins
Prolonged Speaking; ability to speak vocally with customers for the duration of shift
Use of a computer/screen and typing for duration of shift
Use of a headset for duration of shift
Type accurately and effectively while simultaneously conversing with customers and working on multiple screens at once
Ability to understand and utilize various written materials while simultaneously navigating multiple screens/fields
Ability to move between scripts based on customer responses
Implement coaching and training sessions
Implement changes to script and/or procedures
Follow instructions during group events and training sessions

Benefits

Competitive Pay
Weekly Pay
Paid Training
Unlimited Over-Time
Paid Time Off
Medical, Dental, Vision, AD&D, and Life Insurance
HSA Options
401k with Company Match
Employee Development Program
Employee Product Discount
Beautiful Call Center Work Space
Convenient access to walking trails and Norfolk Premium Outlets
Remote (Work From Home) / Hybrid available to employees after 6 months based on performance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experiencecall center experiencetypingmultitaskingtime managementscript navigationcoachingtraining implementation

Soft Skills

communication skillsinterpersonal skillscustomer satisfactionintegrityrapport buildingactive listeningproblem-solving

Certifications

high school diploma or equivalent