Collections Agent

Life Protect 24/7

full-time

Posted on:

Location Type: Office

Location: Norfolk • Virginia • United States

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Job Level

Junior

About the role

  • Make and receive calls from diverse customers who need to update their service or account for our product
  • Handle outbound and inbound calls from our client base in a respectful and professional manner
  • Listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions
  • Review each customer's situation to determine the best approach to ship the customer's product
  • Increase account retention, and address product questions and customer concerns
  • Handle customer complaints
  • Identify & report escalated issues and complaints to management
  • Process sales & cancellations
  • Offer savings opportunities and switch the form of payment when applicable
  • Have a good understanding of assigned goals and objectives
  • Perform other duties as assigned by management

Requirements

  • Must be at least 18 years of age
  • High school diploma or equivalent
  • Strong computer and interpersonal communication skills
  • 1-2 years of customer service in a call center, service industry, or retail sales
  • A customer-focused approach with adaptability to new situations
  • Ability to multitask, prioritize, and manage time
  • Motivation, and desire to achieve powered by YOU!
Benefits
  • Competitive Pay
  • Weekly Pay
  • Paid Training
  • Paid Time Off
  • Medical, Dental, Vision, AD&D, and Life Insurance
  • HSA Options
  • 401k with Company Match
  • Employee Development Program
  • Employee Product Discount
  • Beautiful Call Center Work Space
  • Convenient access to walking trails and Norfolk Premium Outlets
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experiencesales processingcancellation processing
Soft Skills
interpersonal communicationempathyrapport buildingadaptabilitymultitaskingtime managementcustomer-focused approach
Certifications
high school diploma