Wholesale Customer Service Representative

Life is Good

Wholesale Customer Service Representative managing the full order lifecycle for KIS accounts. Collaborating with teams to ensure timely and accurate order fulfillment while improving workflows and processes.

Posted 6/16/2026full-timeHudson • New Hampshire • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

You manage the full order lifecycle for all KIS accounts — from entry and accuracy validation through to on-time shipment — using Shopify reporting and SAP as your primary tools.
You work daily with the Print on Demand team to keep orders queued accurately, hold production timelines, and catch print issues early before they ripple downstream.
You respond to customer inquiries about order status, tracking, and issues with clear and timely answers that keep accounts informed and confident.
You create replacement orders for mis-ships and damages through B2B and Shopify, resolving problems without requiring escalation.
You document and communicate account-specific packing and routing guidelines to the shipping team so every shipment goes out correctly the first time.
You set up new accounts and new doors in SAP and troubleshoot SAP issues directly with IT when they arise.
You identify gaps in current workflows and actively partner with Print on Demand, Shipping, and Sales to design better processes — not just flag the problem.
You cover and support fellow team members across accounts during peak periods or absences so the team never loses ground.
You use AI tools to draft SOPs and workflow documentation faster, surface patterns in order error data, and reduce the manual lift of routine status communication.

Requirements

What you’ll need

You have experience in order management, wholesale operations, or a production and fulfillment coordination role.
You have worked with an order management or ERP system — Shopify, SAP, or something comparable.
You have built or improved operational processes, not just followed them.
You have coordinated cross-functionally between production, warehouse, and business teams.

Benefits

Comp & perks

We're located in beautiful, scenic Hudson, New Hampshire, and have just moved to a new facility surrounded by green space. You can see it HERE.
We offer an on-site gym with showers
top quality Medical, Dental, Vision, Flexible Spending Accounts
Life, AD&D, Short and Long-Term Disability
401(k) plan with a match
Paid Time Off (PTO)
10 paid holidays
Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice)
Family Time
And we have dogs.
Through your work, you'll contribute to growing our social mission: The Playmaker Project

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementproduction coordinationfulfillment coordinationoperational process improvement

Soft Skills

communicationproblem-solvingcross-functional collaborationteam support