Manager of Customer Success
Life File LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $115,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and mentor a team of Customer Success Managers and Customer Onboarding Specialists, driving performance, engagement, and professional development.
- Establish and refine processes, metrics, and best practices to scale customer success efforts across markets.
- Foster a culture of proactive problem-solving, continuous improvement, and accountability.
- Partner closely with Sales, Clinical Operations, and other departments to align customer strategies with broader business objectives.
- Collaborate with Marketing and Enablement teams to enhance clinic onboarding, education, and engagement programs.
- Lead initiatives that drive alignment between sales objectives and service execution.
- Oversee the development and delivery of meaningful customer reports, performance dashboards, and business reviews.
- Track success against customer experience benchmarks, team KPIs, and business outcomes.
- Champion the use of CRM tools (HubSpot) to maintain detailed, accurate records of customer interactions and strategic initiatives.
- Implement scalable systems and workflows that ensure a seamless, personalized customer journey.
- Ensure compliance with HIPAA and other regulatory requirements through rigorous process adherence and training.
Requirements
- 5+ years of experience in Customer Success, Account Management, or related customer-facing roles.
- 2+ years in a leadership or management capacity, preferably within healthcare, pharmacy services, or SaaS.
- Proven track record of managing customer success operations in high-growth or regulated environments.
Benefits
- employer paid healthcare coverage available after 30 days of employment
- the choice of an FSA/HSA
- a voucher for new hire scrubs (if applicable)
- parental leave
- a 401(k) plan with matching contributions
- weekends and holidays off
- FREE COMPOUNDED MEDS to employees and immediate family members.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementaccount managementperformance metricsprocess improvementdata analysisKPI trackingCRM toolsreport developmentworkflow implementationregulatory compliance
Soft skills
leadershipmentoringproblem-solvingcommunicationcollaborationengagementaccountabilitystrategic alignmentcontinuous improvementteam development