IT Technician
Life Annuity Specialist
full-time
Posted on:
Location Type: Office
Location: Reading • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Junior
About the role
- Respond to Helpdesk tickets by asking questions to determine the nature of the problem.
- Support all personnel
- Monitor application operations and respond to issues.
- Analyze issues with application operations and propose solutions.
- Maintain daily performance and assist with computer, laptop, printer, mobile device and phone setup, testing and installation.
- Software installation
- Hardware installation
- Telephone installation
- Walk employees through problem-solving processes and running diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Provide technical assistance and support for internal users and their daily needs for internal application and connectivity by responding to queries either in person or over the phone.
- Takes ownership of and troubleshoot problems and follow through to resolution.
- Prompt resolution or escalation of issues as needed
- Perform other duties as assigned
Requirements
- Associate degree in Information Systems or one year of directly related experience in IT Support, required
- Possesses a strong technical understanding of the various hardware, software and networking systems.
- Microsoft products and OS knowledge required
- Analytical
- Ability to multitask
- Critical Thinking
- Project Management and Project Execution
- Ability to meet deadlines
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT Supportsoftware installationhardware installationtelephone installationtroubleshootingLocal Area Networks (LAN)Wide Area Networks (WAN)diagnostic programstechnical assistanceapplication operations
Soft skills
analyticalmultitaskingcritical thinkingproject managementproject executioncommunicationproblem-solvingownershiptime managementcustomer service
Certifications
Associate degree in Information Systems